What should we NOT do to a workstep that is a bottleneck: Increase bottleneck capacity by adding resources or finding improved work methods Mak sure that people or other resources constituting the bottleneck operation are treated and maintained well to ensure maximum availability Oller incentives to the bottleneck resources to continue working at full capacity indefinitely Make sure it gets defect free units to work on Develop ways to divert lower importanceon-critical units from the bottleneck to another lower cost work resource