Question: When a process fails to satisfy a customer: it is time to reengineer the process it is usually half the customer's fault and half the

When a process fails to satisfy a customer:
it is time to reengineer the process
it is usually half the customer's fault and half the company's fault
it is considered a defect
it is quite often the customer's fault
When a process fails to satisfy a customer: it is time

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