Question: When a process fails to satisfy a customer: On O a. it is quite often the customer's fault. O b. it is considered a defect.

When a process fails to satisfy a customer: On O a. it is quite often the customer's fault. O b. it is considered a defect. O c. it is usually half the customer's fault and half the company's fault O d. it is time to reengineer the process

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