When assisting a customer who is having financial difficulty by reviewing the interest rates being charged on the credit products the customer has, the lender's main objective is to: 

Ensure that the customer is being charged the lowest possible rate on the credit product they have, particularly if interest rates have dropped since the customer received the original product. 

Ensure that the lending institution is charging the interest rate specified in the loan contract. 

Ensure that the customer has a credit product that most effectively meets their credit needs. 

Ensure that the interest rate being charged on the credit product by the lending institution is competitive with the interest rate being charged by other lending institutions for the same product

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