Question: When Gamma Insurers discovers that a data entry clerical error resulted in 3 0 % of its customers being overcharged for their policies, the CEO

When Gamma Insurers discovers that a data entry clerical error resulted in

30 %

of its customers being overcharged for their policies, the CEO and CFO must decide how to handle the problem. Rather than announce to the customers that they have made a mistake, the CEO and CFO decide to issue the refunds disguised as a

good customer discount.

why would this decision be deemed unethical?

Because Gamma Insurers should have better reviews in place for data entry information

Because it does not place the blame where it belongs

-

on the data entry clerk

Because they did not admit to making the mistake, and they are not being honest in rectifying the mistake

Because the person who actually made the mistake should rectify the mistake

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