When resolving conflict, we must always have ________ at the forefront of our thoughts.

Question 6 options:

	Individual feelings
	Public Perception
	Group consensus
	Organizational Goals

A good supervisor will try to deal with any problem an employee might be having, regardless of its source or severity.

Question 7 options:

	True
	False

Tips for resolving conflict include all of the following, EXCEPT:

Question 10 options:

	Focus on the problem, not personalities
	Insist on civility
	Move quickly to a decision
	Accept suggestions from all side