When selecting a solution in problem-solving process, the positive and negative results should be considered from the company's and customer's perspective. *

3 points

True

False

Lots of people, who visit expensive restaurants expect that they park their own cars, select and seat themselves on a table, and are able to select their food choices with less assistant from the restaurant manager or the waiters. They basically pay more just to be left alone. *

3 points

True

False

Customer service providers should not say sorry to customers because apologizing shows weakness in employee personality. *

3 points

True

False

Customers prefer to reveal their needs and share all the details of their situation with the employee. *

3 points

True

False