Question: When the physical product cannot be easily differentiated, the key to competitive success may lie in adding valued services and improving their quality. The main

When the physical product cannot be easily differentiated, the key to competitive success may lie in adding valued services and improving their quality. The main service differentiators are ordering ease, delivery, installation,

________,

customer consulting, maintenance, and repair.

Group of answer choices

adaptability

technology intensity

ease of use

customer training

responsiveness

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