Question: When trying to implement improvements metrics are extremely important. Any improvement goal should have a metric tied to it so performance can be determined. When

When trying to implement improvements metrics are extremely important. Any improvement goal should have a metric tied to it so performance can be determined. When establishing metrics there are leading indicators and lagging indicators.

Put simply, lagging indicators measure what has happened, and leading indicators predict what will happen. Below is a link to an article discussing leading and lagging measures and how each are utilized.

Most of the time lagging indicators are pretty easy to come up with. Can you think of leading indicators Spirit could implement.

How do you use leading indicators to anticipate and respond to risks and opportunities?

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