Question: Which approach should be used when communicating effectively with people who resist change? a. Listen, keep an open mind, and have multiple conversations. b. Put

Which approach should be used when communicating effectively with people who resist change?

a. Listen, keep an open mind, and have multiple conversations.

b. Put the news in context to soften it.

c. Apologize for the news every time it needs to be discussed to show empathy.

d. Develop communication that is as efficient as possible.

e. Clarify and restate the news on a regular basis.

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