Which items load onto which factors Can you name them based on the items that load onto them (150 words) Rotated Factor Matrix Factor Items 1 2 3 4 5 The appearance of the physical facility 695 054 153 119 193 Communication material 823 012 096 045 002 Ability to perform the promised services 052 193 718 210 023 Willingness to help customers 270 013 052 232 586 Knowledge and courtesy of employees 018 769 046 187 005 Ability to convey trust and confidence 028 678 035 024 090 Caring 172 160 215 604 155 Ability to accurately accomplish 174 009 640 107 127 Provide prompt services 170 210 188 044 720 Individual attention to customer 249 093 200 638 298 Extraction Method Principal Axis Factoring Rotation Method Varimax with Kaiser Normalization You are required to interpret the given output (100 words) Variables Cronbachs Alpha Discriminant validity CSR Trust Organizational performance Employee wellbeing CSR 0 891 0 779 Trust 0 809 0 705 0 749 Organizational performance 0 836 0 810 0 683 0 778 Employee wellbeing 0 952 0 645 0 560 0 598 0 823

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Question: Which items load onto which factors? Can you name them based on the items that load onto them? (150 words) Rotated Factor Matrix Factor Items

	Which items load onto which factors? Can you name them based on the items that load onto them? (150 words) Rotated Factor Matrix
		Factor
	Items	1	2	3	4	5
	The appearance of the physical facility	.695	-.054	.153	.119	.193
	Communication material	.823	-.012	.096	.045	-.002
	Ability to perform the promised services	.052	.193	.718	.210	-.023
	Willingness to help customers	.270	-.013	.052	.232	.586
	Knowledge and courtesy of employees	.018	.769	-.046	.187	.005
	Ability to convey trust and confidence	-.028	.678	.035	.024	.090
	Caring	.172	.160	.215	.604	.155
	Ability to accurately accomplish	.174	.009	.640	.107	.127
	Provide prompt services	.170	-.210	.188	-.044	.720
	Individual attention to customer	.249	.093	.200	.638	.298
Extraction Method: Principal Axis Factoring. Rotation Method: Varimax with Kaiser Normalization.

Variables	Cronbachs Alpha	Discriminant validity
Variables	Cronbachs Alpha	CSR	Trust	Organizational performance	Employee wellbeing
CSR	0.891	0.779
Trust	0.809	0.705	0.749
Organizational performance	0.836	0.810	0.683	0.778
Employee wellbeing	0.952	0.645	0.560	0.598	0.823

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