Question: 03. (5+5) a) Which items load onto which factors? Can you name them based on the items that load onto them? (150 words) Rotated Factor

03. (5+5) a) Which items load onto which factors?

03. (5+5) a) Which items load onto which factors? Can you name them based on the items that load onto them? (150 words) Rotated Factor Matrix Factor Items 1 2 3 4 5 The appearance of the physical facility .6951 -.0541 .153 119 193 Communication material .823 -.012 .096 .045 -0021 Ability to perform the promised services .052 .193 .718 .210 -.023 Willingness to help customers .270 -.013 .052 .232 .586 Knowledge and courtesy of employees .0181 .769 -.046 .187 .0051 Ability to convey trust and confidence ..028 .678 .035 .024 .090 Caring .172 .160 215 .604 .155 Ability to accurately accomplish 1741 .009 .6401 107 127 Provide prompt services .1701 - 210 .188 -044 .7201 Individual attention to customer .249| .093 .2001 .638 .298 Extraction Method: Principal Axis Factoring. Rotation Method: Varimax with Kaiser Normalization. (100 words) Employee wellbeing b) You are required to interpret the given output. Discriminant validity Cronbach Variables 's Alpha CSR Trust Organizational performance CSR 0.891 0.779 Trust 0.809 0.705 0.749 Organizational 0.836 0.810 0.683 0.778 performance Employee 0.952 0.645 0.560 0.598 wellbeing 0.823

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