Question: Why does customer satisfaction hinge on an organization's ability to transmit and receive messages freely and effectively with current and potential customers? Customer service is

Why does customer satisfaction hinge on an organization's ability to transmit and receive messages freely and effectively with current and potential customers?

Customer service is a linear process with minimal feedback.

The customer service process relies on reaction not interaction.

Encoding does not happen in a two

-

way communication model.

The business of customer service is all about people.

Why does customer satisfaction hinge on an organization's ability to transmit

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