With this case study we are looking at the four questions for this case study regarding a team

The team decided recommendation for process team developed data collection a team dendation ded early in the eam decided early in the process that it did not have sufficient data to make dation for process changes and decisions about system capabilities. The type within the ele eloped data collection activities to get a handle on the realities of patient hin the electronic health record and then spent the first four months collecting data. It coller *. It collected data on the number of patients admitted to the emergency depart- ment with ch with chest pain and transferred to the cath lab; examined the user procedure Tor entering and changing the admissions and transfers in the system, and finally, sum- marized the amount of admitting and transferring that each user performed. It did observational studies of the patient type transfer procedure, identifying how long the typical patient type transfer took from one patient type to another, the exact times of initiation and completion, and the time of transfer input into the information system. It identified the number and type of errors that occurred concerning patient admis- sion and transfer, and the effects those errors had on patient care and data integrity. At the end of the first four months of activity, the quality council of Western States Hospital began its annual review of the important aspects of the Pl program. The leader of the patient type transfer team was asked to submit a one-page synopsis of the team's activities that included a brief description of team activities and a complete set of the data collected by the team. CASE STUDY QUESTIONS 1. If you were the leader of the patient type transfer team, how would you summa- rize the team's accomplishments thus far? If you were a member of the quality council, how would you assess the patient type transfer team's accomplishments thus far? What information would the qual- ity council be able to include in their annual report on the activities of the patient type transfer team? 3. What are the problems with this current process? What are the problems for patient care? What are the problems related to accuracy in reporting both inter- nally (data capture and quality measures) and externally (quality measures)? 4. What recommendations would you make with reference to the team's future activities? Review Questions 1. Identify the four reasons that performance improvement programs are evaluated. 2. What are the necessary components for a complete performance improvement program review? 3. The performance improvement program review should include a detailed in system improvement opportunities in these four areas