Work Breakdown Structure (WBS) for a project to improve the delivery services of ABATA Courier Services. The WBS is broken down into four levels of decomposition and aligns with the SDLC Phases of Planning, Design, Implementation, and Testing. The budget and resources allocation for each task are also included.

Level 1: Project Management

Budget: RM50,000

Project Manager: 200 hours

Project Coordinator: 150 hours

Project Sponsor: 50 hours

Level 2: Planning Phase

Budget: RM100,000

Stakeholder Analysis: 50 hours

Requirements Gathering: 100 hours

Feasibility Study: 75 hours

Risk Assessment: 25 hours

Level 3: Design Phase

Budget: RM100,000

System Architecture: 50 hours

User Interface Design: 75 hours

Database Design: 100 hours

Technical Specifications: 75 hours

Level 4: Implementation Phase

Budget: RM150,000

Automation Development: 300 hours

Package tracking system: 150 hours

Automated sorting system: 100 hours

Billing and payment system: 50 hours

Data Analytics Development: 400 hours

Data collection and analysis: 150 hours

Performance analysis: 150 hours

Predictive analysis: 100 hours

Logistics Optimization: 100 hours

Green IT Implementation: 50 hours

Level 4: Testing Phase

Budget: RM50,000

Unit Testing: 50 hours

Integration Testing: 75 hours

System Testing: 100 hours

User Acceptance Testing: 75 hours

1) Create a network diagram with the above work breakdown structure and calculate the critical path