Work should be released into the system when: A. a customer order is received. 13. the first step in the process is idle. C. a customer order is completed. D. the bottlenecks need work. Service organizations generally A. Locate in close proximity to the customer B. Rely on physical inventory C. Take advantage of patents D. Can delegate human behavior and marketing skills Balance delay could be described as the: A. amount by which efficiency falls short of 100 percent. B. efficiency that could be obtained by a solution that achieves the theoretical minimum number of stations. C. maximum time allowed for work on a unit at each station. D. desired output rate. The key questions in the process selection task are: i. How will the product/service be priced? ii. How much variety will be imposed on the process? iii. What is the target market for the product/service? iv. At what volume will the process need to operate? A. I and III B. II and IV C. II and III D. I and IV Answers to Multiple Choice Questions