You are a project manager for a large electronics retailer (e.g., Best Buy) who will be implementing a new time-keeping system to track hourly and salaried employees time and attendance. You have been asked to develop a balance scorecard that can be used to manage the effectiveness of this project. Select an area (e.g., financial, customer, business, and learning) that you will focus on from a balance scorecard viewpoint, and explain how you will measure the effectiveness of the project.