You are the owner of a small, regional company that operates in Ontario and Quebec. You make ice cream and have your own fleet of trucks for delivery. Lately, your customers have been complaining that deliveries are late and the ice cream is sometimes melted. 

How would you go about solving this problem?

Answer rating: 100% (QA)

To address the issue of late deliveries and melted ice cream I would take a systematic approach to identify the root causes and implement effective so... View the full answer