Question: You can help give your documents a courteous effect by apologizing and taking the blame even if it isn't your fault. refraining from blaming the

You can help give your documents a courteous effect by
apologizing and taking the blame even if it isn't your fault.
refraining from blaming the reader.
maintaining an impersonal, neutral tone.
refraining from using conversational language.
using the we-viewpoint instead of the you-viewpoint.

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