Question: You can help give your documents a courteous effect by refraining from using conversational language. using the we-viewpoint instead of the you-viewpoint. refraining from blaming

You can help give your documents a courteous effect by refraining from using conversational language. using the we-viewpoint instead of the you-viewpoint. refraining from blaming the reader. apologizing and taking the blame even if it isn't your fault. maintaining an impersonal, neutral tone.

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