Question: You want to present solutions to try to diffuse an upset customer. What is the best way? Offer the customer an unexpected item of value.

You want to present solutions to try to diffuse an upset customer. What is the best way?
Offer the customer an unexpected item of value.
Ask the customer if they would like to speak to your supervisor.
Offer the customer multiple solutions.
Offer the customer the best solution.
You want to present solutions to try to diffuse an upset

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