You work with Dillan. Dillan is difficult to work with because of his negative attitude toward everythinghis personal life, his relationships, his job, and his supervisor.

Dillan rarely makes a positive statement about any- thing or anyone. You are beginning to have negative feelings, too. You like your work and your supervisor, and you can see there will be opportunities for ad- vancement in this position. Analyze the situation. Your objective is to overcome your negative feelings toward Dillan. Outline a specific plan for working with Dillan using the following steps to resolve the problem. Key each step followed by your response.

a. Gather all the information about the problem.

b. Determine what you know about the problem already that might be helpful in forming a solution.

c. Determine if more information is needed and where to get it.

d. Outline all possible solutions without regard to cost or practicality at this point.

e. Analyze each solution, discarding those you know are unworkable and narrow your choices to two or three solutions.

f. Identify the pros and cons for each solution.

g. Select the best solution among the choices.