Question: your boss is interested in purchasing CRM software and has requested you to categorize the major CHM yendors by the customer relationship processes they support.

your boss is interested in purchasing CRM software and has requested you to categorize the major CHM yendors by the customer relationship processes they support. Write a twopage report with a short summary and a table about CRM systems, yendor names, major features of the software, and how they match the customer relationship processes discussed in this chapter

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