Question: 1. Your boss is interested in p urchasing CRM software and has requested you to categorize the major CRM vendors by the CllStomer relationship processes

1. Your boss is interested in p urchasing CRM software and has requested you to categorize the major CRM vendors by the CllStomer relationship processes they support.

Write a two-page report with a short summary and a table about CRM systems, vendor names, major features of the software, and how they match the customer relationship processes discussed in this chapter.

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