Question: your boss is interested in purchasing CRM software and has requested you to categorize the major CRM vendors by the customer relationship processes they support.

your boss is interested in purchasing CRM software and has requested you to categorize the major CRM vendors by the customer relationship processes they support. Write a two-page report with a short summary and a table about CRM systems, vendor names, major features of the software, and how they match the customer relationship processes discussed in this chapter.

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