Question: . Your boss is interested in purchasing CRM software and has requested you to categorize the major CRM vendors by the customer relationship processes they

. Your boss is interested in purchasing CRM software and has requested you to categorize the major CRM vendors by the customer relationship processes they support. Write a two-page report with a short summary and a table about CRM systems, vendor names, major features of the software, and how they match the customer relationship processes discussed in this chapter.

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