Your company is considering deploying a chatbot, a "virtual customer assistant", to initially handle customer service calls and, only when necessary, route callers to human operators for additional assistance. You're discussing the options and concerns with your CMO (chief marketing officer) to determine how best to approach this project if your company decides to move forward with the initiative. CMO: I guess I'm a little old-fashioned, but I'm concerned this will actually be a turn-off for customers, that they'll get frustrated with the chatbot and we'll lose business. You: That's certainly a risk with any change. But a lot of people, especially younger folks, prefer chatbots when appropriate because it means they can get an immediate response to their query. I think the key is to configure the system for human Select , not replacement. The Al system should know its limits and provide an easy route for the customer to get to a real person when they want it. san' A-Z Your company is considering deploying a chatbot, a "virtual customer assistant", to initially handle customer service calls and, only when necessary, route callers to human operators for additional assistance. You're discussing the options and concerns with your CMO (chief marketing officer) to determine how best to approach this project if your company decides to move forward with the initiative. CMO: I guess I'm a little old-fashioned, but I'm concerned this will actually be a turn-off for customers, that they'll get frustrated with the chatbot and we'll lose business. You: That's certainly a risk with any change. But a lot of people, especially younger folks, prefer chatbots when appropriate because it means they can get an immediate response to their query. I think the key is to configure the system for humar Select not replacement. The Al system should collaboration sy route for the customer to get to a real know its limits an person when they autonomy intelligence approval