You are a bank branch manager. You feel your staff are too reluctant to generate interest from
Question:
You are a bank branch manager. You feel your staff are too reluctant to generate interest from customers in relation to new accounts that the bank offers. You would like to understand the reasons for their reluctance.
a. As the participant observer, how would you go about this?
b. How would you record your observations?
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Related Book For
Research Methods For Business Students
ISBN: 9781292208787
8th Edition
Authors: Mark Saunders, Philip Lewis, Adrian Thornhill
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