Question: The given data represent the wait time (in seconds) for a random sample of 14 individuals before connecting with a customer service agent. (a) A

The given data represent the wait time (in seconds) for a random sample of 14 individuals before connecting with a customer service agent.

66 37 150 47 12 16 4 21 12 49 3 62 25 124

(a) A boxplot of the data is shown next. The quality control manager of the customer service department wants to estimate the mean wait time. Explain why you would not recommend the construction of a t-interval to estimate the mean.

50 100 150 Wait Time (in seconds)

(b) Explain how the bootstrapping method can be used to obtain a 95% confidence interval for the mean using 1000 resamples.

66 37 150 47 12 16 4 21 12 49 3 62 25 124 50 100 150 Wait Time (in seconds)

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