Question: 1. Reflecting back to the chapters opening case, consider the challenges faced by a business you have worked for or visited frequently. 2. Identify a

1. Reflecting back to the chapter’s opening case, consider the challenges faced by a business you have worked for or visited frequently.

2. Identify a weakness in the company’s processes or service.

3. If you were a supervisor at the company, what game elements would you suggest to reduce or eliminate the weakness?

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