1. Refer to the steps of the control process (Exhibit 6-1). Where in the process do the steps taken by the Florida resort hotel fall?

2. As a supervisor, do you think the $10 test is a fair and appropriate method to measure the performance of the housekeeping staff? Why or why not?

3. Describe which type(s) of control(s) is (are) illustrated in this case. How do you know?