Match the term to its definition.

Tactfulness

a. Stage of grief that allows the person an attempt to resolve the pet’s problem by any means possible

b. What is considered acceptable by people in regards to an animal’s physical, mental, and emotional well-being

c. Person trying to relay an idea or message in the route of communication

d. Characteristic that means doing and saying the appropriate things at the correct time

e. The emotion of sadness that people feel after the loss of a pet or loved one

f. An idea being passed along through a route of communication

g. Sharing feelings with another in the time of sadness

h. The use of mannerisms and gestures that are observed and tell how a person feels

i. Person that gets a message in the route of communication

j. The emotion of being able to understand another’s feelings

k. The return message that is sent by the receiver

l. The four essential steps to relaying information to others including the sender, the receiver, the message, he channel and feedback