Handling Complaints(1st Edition)
Authors:
Angelena Boden
In Stock
Shipment time
Expected shipping within 2 - 5 DaysPopular items with books
Total Price:
$63
Solution Manual Includes
Price:
$9.99
Book details
ISBN: 1908284471, 9781908284471
Book publisher: Management Pocketbooks
Book Price $63 : Angelena Boden's 'Handling Complaints' delves into the nuanced realm of customer service, presenting a comprehensive guide on effective complaint management. The book is pivotal for businesses seeking to refine their customer service solutions through structured techniques and targeted strategies. Boden explores thematic concepts like conflict resolution, communication strategies, and consumer psychology, equipping businesses with the tools to transform customer complaints into opportunities. By adopting these methodologies, organizations can enhance customer satisfaction and foster brand loyalty. The narrative presents case studies and expert interviews that underscore the importance of empathy and timing in complaint resolution. The integration of a solution manual assists readers in applying these principles in real-world scenarios, providing practical approaches for different types of complaints. An answer key at the end of each chapter allows readers to test their comprehension of the material, while the detailed table of content facilitates easy navigation through the book. Boden's work has been praised for its practicality and depth, making it a highly recommended resource for professionals in customer service and management roles. By employing effective resolution techniques and feedback systems outlined in this book, businesses can transform complaints into critical feedback loops that drive improvement. Thus, 'Handling Complaints' remains a critical guide for anyone involved in customer relations. Students on a strict budget will find cheap but comprehensive explanations embedded throughout the text.
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