This case explores how KPMG Canada updated its benefit program by involving employees in the design process. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.)

1. Why is having a competitive benefits package important for KPMG Canada?

2. In your opinion, did top leadership at KPMG Canada manage the benefits redesign effort well? What else could the company have offered its employees to keep them satisfied?