Question: This chapter introduced the Service process and the Promotion process: a. Diagram each process with a BPMN. b. For each process, specify efficiency and effectiveness

This chapter introduced the Service process and the Promotion process:
a. Diagram each process with a BPMN.
b. For each process, specify efficiency and effectiveness objectives and measures appropriate for CBI.
c. What new IS technologies could CBI use to improve these processes, as specified by your measures in item b?

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