What are boundary-spanning personnel? Discuss the types of conflict that they generally encounter.
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What are boundary-spanning personnel? Discuss the types of conflict that they generally encounter.
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As boundary spanners contact personnel perform the dual functions of intera...View the full answer
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Related Book For
Services Marketing Concepts, Strategies, & Cases
ISBN: 978-1439039397
4th edition
Authors: Douglas Hoffman, john Bateson
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