What processes at manufacturing firms are really service processes that involve considerable customer contact? Can customer contact

Question:

What processes at manufacturing firms are really service processes that involve considerable customer contact? Can customer contact be high, even if the process only has internal customers?

Fantastic news! We've Found the answer you've been seeking!

Step by Step Answer:

Related Book For book-img-for-question

Operations management processes and supply chain

ISBN: 978-0136065760

9th edition

Authors: Lee J Krajewski, Larry P Ritzman, Manoj K Malhotra

See More Books

Question Posted: Jan 24, 2013 02:36 AM

See More Questions

Are service operations with a high degree of customer contact more or less difficult to control than those with a low degree of customer contact?
At Samanthas Super Store the customer service area processes customer returns, answers customer questions and provides information, addresses customer complaints, and sells gift certificates. The...
What accounting problem arises if an internal service fund is operated at a significant profit? What accounting problem arises if an internal service fund is operated at a significant loss?
Why is Supplier Relationship is important to a business. explain
A large induced-draft fan is needed for an upgraded industrial process. The motor to drive this fan is rated at 100 horsepower, and the motor will operate at full load for 8,760 hours per year. The...
What should John Wilson do? Prepare a specific action plan and justify your suggestions. John Wilson has recently taken over the family business, Wilsons Family Restaurant, from his father, Mark....
Figure 2.86 shows a scatterplot illustrating three different variables from the dataset HappyPlanetIndex. The variable Happiness is a measure of the well-being of a country, with larger numbers...
Sues Gallery sells original paintings by local artists. All sales occur in the store. Sometimes customers purchase more than one painting. Individual customers must pay for purchases in full at the...
What insights can be gleaned from complexity theory and systems thinking in understanding the emergent dynamics of protracted conflicts, and how might such insights inform the design of multifaceted,...
Many people assume that the amount of soil eroded on the land in a watershed (A in the universal soil-loss equation) is the same as the amount of sediment carried away by the stream draining that...
1. Using the information provided, prepare the report that Roberts requested, assuming that the project will begin immediately. Assume 45 working days are available to complete the project, including...
Consider this sign seen in a local restaurant: To-go orders do NOT include complimentary chips and salsa. If you have any questions, see our management, NOT our employees. What Impact does this...
A training airplane has a velocity of 32 m/s when it lands on an aircraft carrier. As the arresting gear of the carrier brings the airplane to rest, the velocity and the acceleration of the airplane...
Which of the following are events? (a) The local television station's newscast runs from 11:00 to 11:30 p.m. (b) The ceremonial first pitch is thrown at a baseball game in Omaha, Nebraska. (c) The...
Two elementary particles pass each other moving in opposite directions, each moving at speed $0.800 c_{0}$ relative to Earth. What is the speed of one particle relative to the other?
Alarm clock 1 is positioned at $x=-d$ and alarm clock 2 at $x=+d$ in reference frame $\mathrm{A}$. According to a clock in reference frame $\mathrm{A}$, both go off at $t=0$. An observer in...
Angular momentum can be represented as a vector product and interpreted in terms of the rate of change of an area with respect to time. Give a similar interpretation of another vector product:...
What is the internal energy of an electron moving at $0.750 c_{0}$ in the Farth reference frame?
Cesium iodide crystallizes as a simple cubic array of iodide ions with a cesium ion in the center of the cell. The edge of this unit cell is 445 pm long. Calculate the density of CsI.
Refer to the information from Exercise 22-19. Use the information to determine the (1) Weighted average contribution margin , (2) Break-even point in units, and (3) Number of units of each product...
Toyota is one of the worlds largest automobile companies, but it faced a long road to get to this place in history. It wasnt until the company developed its original manufacturing philosophy, the...
How can firms make use of excess capacity?
What are the two elements managers must pay attention to, when managing queues, to maximize customer satisfaction?
What are the primary elements to consider when designing any queuing system?
A couple obtained a $20,000 mortgage loan at an interest rate of 10.5% compounded monthly. (Original principal equals to PV of all payments discounted at the interest rate on the loan contract) (1)...
What strategies and tactics are employed to manage strategic risks and uncertainties, including geopolitical instability, supply chain disruptions, and emerging competitive threats, while preserving...
How do strategic planners integrate ethical considerations and sustainability imperatives into strategic planning processes, balancing short-term financial objectives with long-term societal and...

What processes at manufacturing firms are really service processes that involve considerable customer contact? Can customer contact

Question:

Step by Step Answer:

Many processes at manufacturing facilities involve customer contact Internal customers would incl...View the full answer

Operations management processes and supply chain

Students also viewed these Management Leadership questions