Question: Please help me with an original answer 1. What processes at manufacturing firms are really service processes that involve considerable customer contact? Can customer contact

Please help me with an original answer

1. What processes at manufacturing firms are really service processes that involve considerable customer contact? Can customer contact be high, even if the process only has internal customers?

2. How do the process strategies of eBay and McDonald's differ, and how do their choices relate to customer-introduced variability?

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