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business
general management

Questions and Answers of General Management

Rachel Sundusky is the manager of the South-Atlantic office of the Stateline Shipping and Transport Company. She is in the process of negotiating a new shipping contract with Polychem, a company that
Brenda Last is the personnel director at the Burlingham Textile Company. The company's plant is expanding, and Brenda must fill five new supervisory positions in carding, spinning, weaving,
The Graphic Palette is a firm in Charleston, South Carolina, that does graphic artwork and produces color and black-and-white posters, lithographs, and banners. The firm's owners, Kathleen and
Jim Huang and Roderick Wheeler were sales representatives in a computer store at a shopping mall in Arlington, Virginia, when they got the idea of going into business in the burgeoning and highly
Each spring the Tech Student Government Association (SGA) organizes an event called "Give Back Weekends." The SGA solicits student teams to work on projects for residents in the university community
Erken Apparel International manufactures clothing items around the world. It has currently contracted with a U.S. retail clothing wholesale distributor for men's goatskin and lambskin leather jackets
WeeMow Lawn Service provides lawn service, including mowing lawns and lawn care, landscaping, and lawn maintenance, to residential and commercial customers in the Draper town community. In the summer
Hard Rock Concrete Supply makes concrete at its plant in Centerville, Virginia, and delivers it to construction sites throughout the metropolitan Washington, DC, area. The following network shows the
In 1861, Western Union wanted to develop a transcontinental telegraph network to connect all the forts and trading posts from St. Louis to Oregon that are shown on the network, in problem 16, which
County General Hospital discovered a problem in the turnaround time required to discharge a patient from a bed and admit a new patient, which in turn causes delays in the hospital operating room
Lakeland-Bering Aircraft Company is preparing a contract proposal to submit to the defense department for a new military aircraft, the X-300J jet fighter. Part of the proposal is a development and
John Aaron called the meeting of the Programs and Arts Committee of the Student Government Association to order."Okay, okay, everybody, quiet down i have an important announcement to make," he
Katnis Evergreen, a junior at Tech, is moving out of the dorms where she has lived for 2 years into an apartment in town. She is considering three apartment complexes-the Terraces, the Vistas, and
Suntrek, based in China, is a global supplier of denim jeans for apparel companies around the world. It purchases baled raw cotton from producers in the United States and then transports it to East
Ben Cheery, the Sox general manager, wants to sign at least one free agent player for the coming baseball season. He is considering four players-Joe Aaron, Mike Bass, Carlos Cabrera, and Josh Donald.
In Problem 40 check the general manager's pair wise comparisons for consistency criteria:
In Problem 40 Ben Cheery, the Sox general manager, also wants to use a scoring model to determine which player(s) he might sign to a free agent contract for the coming baseball season. The following
A. Formulate a goal programming model to help the board with its dilemma.B. Solve the goal programming model by using the computer.The Oakdale County School Board was meeting in special session. A
Broderick Crawford is the district commander for the Catawba Valley highway patrol district in western Pennsylvania. He is attempting to assign highway patrol cars to different road segments in his
Tech wants to locate the best site for a new student center and athletic complex. The university administration would like to know what the best location is relative to the four main concentrations
A gambler in Las Vegas is cutting a deck of cards for $1,000. What is the probability that the card for the gambler will be the following? a. A face card b. A queen c. A spade d. A jack of spades
Place-Plus, a real estate development firm, is considering several alternative development projects. These include building and leasing an office park, purchasing a parcel of land and building an
Foxcomp, an electronics and computer manufacturer with a global supply chain, wants to add a new supplier for some of its component parts, and the suppliers it's considering are in Taiwan, India,
Foxcomp in Problem 31 estimates that the probabilities of the severity of events in each of the countries are as follows:Determine the best decision for Foxcomp using expected value.
Suntrek, a global apparel company, is adding a new supplier for denim fabric that it uses to manufacture denim jeans, and the suppliers it's considering are located near the ports of Shanghai,
Suntrek in Problem 33 estimates that the probabilities of future changes in global logistics costs are 0.09 that they will decrease, 0.27 that they will remain the same, and 0.64 that they will
In Problems 10 and 21, Ann Tyler is considering hiring a financial analyst to help her determine the best investment. What is the maximum amount she should pay an analyst?In Problems 10Ann Tyler has
If Suntrek, in Problem 34, wants to hire a supply chain analyst to help it determine more accurately what future logistics costs will be, what is the maximum amount they should pay the analyst?In
A young couple has $5,000 to invest in either savings bonds or a real estate deal. The expected return on each investment, given good and bad economic conditions, is shown in the following payoff
Ships arrive at the port of Savannah at the rate of 40 per 30-day month (Poisson distributed), generally with a full cargo of containers. It takes an average of 12 hours (exponentially distributed)
The copy center at the college of business at State University has become an increasingly contentious item among the college administrators. The department heads have complained to the associate dean
Two area hospitals have jointly initiated several planning projects to determine how effectively their emergency facilities can handle disaster-related situations at nearby Tech University. These
In the "Forecasting Airport Passenger Arrivals" case problem in Chapter 15, the objective is to develop a forecasting model to predict daily airline passenger arrivals for 2-hour time segments from
What are the three basic levels of management that can be identified in most organizations? How precise are the lines differentiating these levels? In which of the basic areas do managers work?
What four basic functions make up the management process? How are they related to one another?
Identify several of the important skills that help managers succeed. Give an example of each. How might the importance of different skills vary by level and area within an organization?
Briefly describe the principles of scientific management and administrative management. What assumptions do these perspectives make about workers? To what extent are these assumptions still valid
Carefully examine each of the three alternatives under consideration. In what ways might each alternative impact other parts of the organization?
Which is the most costly option (in terms of impact in other parts of the organization, not absolute dollars)? Which is the least costly?
What are the primary obstacles that you might face regarding each of the three alternatives?
Explain the process by which a Steinway grand piano is constructed as a subsystem of a larger system. From what the text tells you, give some examples of how the production subsystem is affected by
Discuss the Steinway process in terms of the systems perspective of organizations summarized in Figure 1.4. Explain the role of each of the three elements highlighted by the figure-inputs from the
Discuss some of the ways in which the principles of behavioral management and operations management can shed light on the Steinway process. How about the contingency perspective? In what ways does
You're a major Netflix stockholder attending the firm's annual board meeting. When you bump into Reed Hastings at a reception, he asks you, "How do you think we're doing with this company?" How would
Identify and discuss each major dimension of the general environment and the task environment?
What are the arguments for and against social responsibility on the part of businesses? In your opinion, which set of arguments is more compelling?
Describe the basic levels of international business involvement. Why might a firm use more than one level at the same time?
Describe various barriers to international trade. Why do such barriers exist?
What is the relationship between the law and ethical behavior? Can a behavior be ethical but illegal at the same time?
What industries do you think will feel the greatest impact of international business in the future? Will some industries remain relatively unaffected by globalization? If so, which ones? If not,
Under what circumstances might fair trade actually cause harm? To whom? At what point would fair-trade trade-offs no longer be acceptable?
What environmental events and forces have led to the existence of organizations such as Mercy Corps?
In what ways does Mercy Corps interact with its environment in order to fulfill its mission?
Discuss how economic, global, and ethical environments interact with respect to an organization like Mercy Corps?
Identify and describe Porter's generic strategies?
What are the basic differences among a single-product strategy, a strategy based on related diversification, and one based on unrelated diversification?
What is tactical planning? What is operational planning? What are the similarities and differences between them?
What is contingency planning? How is it similar to and different from crisis management?
Managers are sometimes criticized for focusing too much attention on the achievement of short-term goals. In your opinion, how much attention should be given to long-term versus short-term goals? In
Which strategy-business-level or corporate-level-should a firm develop first? Describe the relationship between a firm's business- and corporate-level strategies.
Which kind of plan-tactical or operational-should be developed first? Why? Does the order really matter? Why or why not?
Cite examples of operational plans that you use or encounter (now or in the past) at work, at school, or in your personal life?
Why do most firms not develop major strategies for matches between threats and strengths?
Under what conditions might a firm develop a major strategy around a match between an opportunity and a weakness?
Is the concept of product life cycle relevant to the video game market? Why or why not?
Explain how each of its strategic components-distinctive competence, scope, and resource deployment-plays a role in Google's success?
In what ways is Google prepared to respond to both organizational opportunities and organizational threats in the U.S. market?
Identify situations in which Google might use tactical, operational, and contingency planning?
What are the different conditions under which decisions are made?
In what ways are escalation of commitment and decision making under conditions of risk related to one another?
Review the steps in the rational decision-making model (especially steps 1-4). This model, of course, applies to individuals and might be difficult to apply to group decision-making situations. If,
Describe the original decision made by the U.S. government to impose a trade embargo on Cuba. What conditions existed at the time, and what behavioral forces may have come into play?
Speculate on behavioral forces that might affect Katzeff's decisions?
How might U.S. businesses best prepare themselves for a possible elimination of the embargo? What kinds of decisions do they need to be making?
What are the basic reasons small businesses succeed, and what are the basic reasons they fail?
In what ways is Bigfoot innovative? In what ways does it deal with big business? In what industries does it operate?
What niches does Bigfoot serve in established markets? What new markets does it target? Can you think of any other niches or new markets that it should consider in the future?
Does Bigfoot have any first-mover advantages? If so, what are these advantages, and how important do you think they are now and will be in the future?
In what ways does Bigfoot rely on distinctive competencies? In what ways is experience in international management among these competencies? In what ways do you expect this particular competency to
What ingredients (no pun intended!) led Hamdi Ulukaya's success with Chobani?
What are the distinctive competencies illustrated by Ulukaya?
If Ulukaya were to ask you what strategy he should adopt going forward, what advice would you give him?
What is job specialization? What are its advantages and disadvantages?
What is departmentalization? What are its most common forms?
Distinguish between centralization and decentralization, and comment on their relative advantages and disadvantages?
Compare and contrast the matrix organization and the team organization, citing their similarities and differences?
How is specialization applied in such settings as a hospital, restaurant, school, and church?
Learn how your school or business is organized. Analyze the advantages and disadvantages of this form of departmentalization, and then comment on how well or how poorly other forms of
If you were hired to advise Michael Jeffries on A&F's current organizational design, what weaknesses and potential threats would you identify? What strengths and opportunities?
What kind of organization design do you think would be best suited to Jeffries' managerial style?
What differences might you expect to see between the organizational designs of such traditional retailers as A&F and American Eagle and those at online retailers such as Amazon.com and eBay?
Assuming that you wanted a career in retailing, would you want to work for A&F? Why or why not?
Identify the primary reasons that people resist change and then summarize the primary methods managers can use to overcome this resistance?
You're an up-and-coming assistant to a manager at Roche Group. Your boss is being transferred to the company's newly acquired research facilities at the former Genentech headquarters in San
Ex-Roche chairman Franz Humer committed the parent company to sustaining Genentech's "innovative culture," and his successor, Severin Schwan, has stated that he intends to "keep the two respective
What are the potential benefits of diversity? How can individuals and organizations more effectively manage diversity?
How would managing nonunionized workers differ from managing workers who have elected to be in a union? Which would be easier? Why?
In what ways would managing temporary employees be easier than managing traditional permanent employees? In what ways would it be more difficult? What differences would likely exist in your own
From a management perspective, what are the key issues in this chapter's opening case?
Summarize Maslow's hierarchy of needs and the two-factor theory. In what ways are they similar and in what ways are they different?

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