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business
general management

Questions and Answers of General Management

Describe Root Capital’s strategy for staffing their operations in Africa and Latin America.
How do you think the mission of Root Capital impacts the organization’s corporate culture?
Explain the international strategy of Root Capital.
Do you think that you would be successful in this job as manager at Toyota? Why?
Describe the differences between opportunity identification and opportunity exploitation.
Describe the main components of social entrepreneurship, and describe how social entrepreneurship differs from commercial entrepreneurship.
Describe the different types of corporate entrepreneurship and provide examples.
What are the risks of managing a business like Heritage Auction Galleries?
In your opinion, what were the key factors in determining Yvon Chouinard’s success as the entrepreneur who founded Patagonia?
How would you evaluate Steve Ivy’s opportunity identification and opportunity exploitation?
How would you characterize the mission and goals of Boston Boxing and Fitness?
Does Boston Boxing and Fitness qualify as an entrepreneurial venture? Explain why or why not.
What is the essence of Boston Boxing and Fitness, in the eyes of owner Ed LaVache? What does he think he is selling to his customers? Explain. What challenges and risks does he describe?
Explain the characteristics of effective objectives. Relying on these characteristics, provide an example of an effective objective for a non-profit organization of your choice.
Describe the relationship between planning and the other general functions of management (organizing, controlling, and influencing). In your opinion, which of the four functions is most important?
What special challenges would QBP face in expanding its business by building a warehouse in Ogden, Utah? What steps would you take to meet these challenges?
Would you have the QBP president or an appointed planning executive do the planning for the new warehouse? Why?
List three criteria that you would use to evaluate the planning for the new QBP warehouse. Explain why you chose each criterion.
Would you characterize Corbin Church’s sales method a standing plan or a single use plan? Why?
Assess Corbin Church’s plan for selling Miche bags. How was changing his approach from franchising to a direct sales home party approach a more effective strategic plan?
Why would a company ever give any of its products away for free?
How does Management by Objectives impact Kaneva’s planning process? Describe why Kaneva's daily meeting is a stand-up meeting.
At the end of the video, CEO Chris Klaus says that Kaneva employees can spend 20 percent of their time on projects outside of the scope of the "roadmap." What does this mean? Do you approve or
Describe the primary steps involved in the rational decision making process.
What is the relationship between bounded rationality and satisficing?
Describe the relationship between “System 1” and “System 2” decision-making processes.
List three alternatives Whole Foods’ management might consider in opening a store to serve Detroiters before selecting the Midtown site.
What information would management need to evaluate these three alternatives?
How would you characterize the scope of Whitman’s decision? What levels of management were affected? Finally, should Whitman have used consensus in making her choice? Why or why not?
What do you think about Meg Whitman’s decision to keep the PC business at HP? Would you have made the same decision?
Using the rational decision making process, evaluate Whitman’s decision. In other words, what was the existing problem, what were the possible alternatives, etc.?
Using information provided in the video, give examples of both programmed and non-programmed decisions made by the leaders of Southwest Airlines.
Are decisions made by Southwest primarily done so under conditions of risk, uncertainty, or both? Explain your answer.
Explain how the rational decision making process was applied to solve a problem at Southwest Airlines.
List possible alternatives for solving the problem.
Select the most beneficial of these alternatives.
Compare and contrast the different strategy formulation tools. In your opinion, which tool is best suited for large organizations? Explain.
For Samsung’s management, is adding a solar and wind power unit a strategic management issue? Explain
Give three factors in Samsung’s internal environment that management should be assessing in determining the company's organizational direction. Why are these factors important?
Using the business portfolio matrix, categorize the new solar and wind power unit as a dog, question mark, star or cash cow. From a strategic planning viewpoint, what do you recommend that Samsung do
Based on what you read here, conduct a brief SWOT analysis of Antioch College.
Assess Antioch College’s mission statement as it appears above. What is good about this mission and what would you change?
What do you think about Antioch College’s no-tuition strategy? Is it sustainable for its first four years? What challenges do you see for the college?
What kind of internal and external environment currently exists for Antioch College?
Do the special advantages of having a restaurant on a truck outweigh the disadvantages for the owners of Nom Nom? Explain.
What was the strategy of Stankunas and the other owners of Nom Nom when they began the venture? How has this strategy changed or evolved?
How does owner David Stankunas feel about planning a business? What advice does he give for would-be entrepreneurs?
Perform an environmental analysis for the Washington Post Company. Which segment of the environment is causing the company’s problem(s)?
Based on this analysis, develop a mission statement for the company. Also, develop three objectives that will help the company fulfill its mission.
Review Porter’s generic strategies. Which one of these strategies would you recommend for the Washington Post Company? Explain.
Which of the four strategy implementation skills do you think will be most important for the company as it moves forward? Why?
Discuss the roles of vertical and horizontal differentiation as they relate to organizational structure. In your opinion, which of these concepts is most important for an effective organizational
Assume that you are the manager for Green Furniture, a company operating a number of furniture stores operating throughout the U.S. Illustrate how the various types of departmentalization might apply
Does it seem reasonable that Sherilyn McCoy and Andrea Jung before her were attempting to organize Avon to make it more competitive? Explain.
List five questions that McCoy should ask herself in exploring how to best organize Avon.
Explain why it would be important for McCoy to ask each of the questions you listed.
Do you feel that a product departmentalization structure is best for 3M? Why or why not?
What challenges do you envision for Buckley in attempting to maintain his current organizational structure?
Based on 3M’s departmentalization, do you think it has a very tall organization chart or a very short organizational chart? Why?
How does a food co-op differ from a regular grocery store?
How did Elm City Market gain ideas for the organizational structure of their co-op?
Why did the founders of Elm City Market feel a co-op would better serve their community than a grocery store with a different organizational structure?
Does the organization chart reflect a division of labor emphasis? Explain.
Distinguish between responsibility and authority, and provide examples to support your distinctions.
Describe the three main types of authority that can exist within an organization.
Explain the three major steps in the delegation process.
Discuss the roles of responsibility, authority, and accountability in organizing the activities of individuals at Toyota.
Describe how cultural differences between the U.S. and Japan may have played a role in Toyota’s quality problems.
Do you think Toyota managers in Japan will face any personal difficulties when delegating responsibilities to Toyota managers in the U.S.?
In general, what are the pros and cons of decentralization?
What challenges do you see with Real Mex’s decentralization of operations? How can the company overcome these challenges?
How did Chris Zane learn his current managerial style?
Describe the management style at Zane’s Cycles using the concepts of responsibility, authority, and delegation.
Zane’s Cycles offers customers free lifetime service with the purchase of a bicycle. How does this offer match the mission of Zane’s Cycles?
The first step in the delegation process is to assign specific duties to individuals. What do you think are Meyer’s primary duties, and to whom can he assign these duties? How would you state these
The second step in the delegation process involves granting authority to subordinates. How would Meyer grant authority to others? How would he make sure that others accepted this new authority?
The third step in the delegation process entails making sure the subordinate accepts responsibility for the delegated tasks. How would Meyer ensure that subordinates accept responsibility?
Finally, many obstacles could damage the effectiveness of Meyer’s delegation efforts. List the primary obstacles that Turgeon must overcome.
Describe the four steps in the human resource management process. In your opinion, which step is most important? Explain.
Compare and contrast the three types of records used to record an organization’s human resource inventory.
Describe the four main steps in the training process. In your view, how important is the training process for organizations?
How important is social media such as Facebook, Twitter, and YouTube in attracting qualified candidates for jobs? Explain.
What actions besides training must an organization such as Cisco take to make employees as productive as possible?
If a company were to rely exclusively on social media as a recruiting tool, what challenges would it encounter? What would you recommend to overcome these challenges?
Describe the overall mission for the Save the Children organization.
What is the main challenge facing the human resource team at Save the Children?
Describe the role of culture within the Save the Children organization. How does this culture impact the hiring process at Save the Children?
What role should “organizational stability” play in the organizational change process?
Discuss an example of how you might use “freezing, unfreezing, and refreezing” in making a specific organizational change.
Discuss grid OD as a technique for changing people in organizations.
How complicated would it be for a lower level administrator to spearhead an effort to find new electronic applications for recordkeeping throughout Huntington and then actually implement the change?
Do you think that employees at the Huntington would tend to resist the efforts of this lower-lever administrator more than a higher-level administrator? Why or why not?
What elements of the change process at Huntington described in the case could cause organization members to experience stress? What might a change agent do to help alleviate this stress? Explain.
The chapter discusses three classes of factors (people, structure, and technology) in determining what should be changed. With P&G’s eStore, how have each of these factors been affected?
Because P&G must continue to maintain strong relationships with traditional retailers, what would you recommend P&G do to help retailers adjust to the change the eStore presents?
What changes do you envision for online retailing of consumer products in the next five years?
How did HomestarRunner.com get started in the Internet cartoon business?
Describe how HomestarRunner.com uses technology in their business. How do they incorporate technological updates into their work?
How do the Chapman brothers measure job performance?
What are four organizational changes you would like to make at Ericson?

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