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business
general management

Questions and Answers of General Management

Using equity theory as a framework, explain how a person can experience inequity because he or she is paid too much. What are the potential outcomes of this situation?
What activities do managers perform? What activities do leaders perform? Do organizations need both managers and leaders? Why or why not?
What are the two generic approaches to leadership? What can managers today learn from these approaches?
What is the role of power in sexual harassment?
Studies indicate that good leaders are typically positive and enthusiastic. In what ways do the tips cited in the vignette suggest the possession of these qualities by the various leaders who offer
Recall our discussion, in Chapter 9, locus of control, which we defined as the degree to which an individual believes that his or her behavior has a direct impact on the consequences of that
We discussed delegation-the process by which managers assign work to subordinates-in Chapter 6. It is no surprise that effective delegation eases the stress on managers. Judging from their advice on
Experts suggest that you dress professionally for a telephone interview even though the interviewer can't see you. Do you agree that this is important? Why or why not?
In getting ready for a telephone interview for a new job, what are the three or four things for which you most want to be prepared? If you are getting ready to interview someone else for a job, what
Matt Aberham warns against simply trying to "sell yourself" during a phone interview. You agree, but you also believe that selling yourself is one of the things that you to do as a job seeker. What
Using Skype and similar methods has become quite popular in setting up the complete online conversation. How would the use of this technology modify a telephone interview? How about other forms of
Identify two examples of informal leaders. Can a person be a formal and an informal leader at the same time?
Explain a surgical team as a kind of functional group. What features does it share with most functional groups? What features distinguish it from most functional groups?
Explain a surgical team in terms of its role structures. What factors might lead to role ambiguity? To role conflict? To role overload?
Explain a surgical team in terms of its behavioral norms. How might norm variation and norm conformity contribute to either effective or ineffective communications?
How do various strategies for improving surgical-team communications reflect a desire to achieve cohesiveness? Is increased cohesiveness always a desirable goal? Why or why not?
What role do groups play at Cirque du Soleil?
How easy or difficult would it be for a traditional organization to adopt the team-based methods used at Cirque du Soleil?
If for some reason Cirque du Soleil decided to move away from team-based decision making, what difficulties might it encounter?
How do organizations like Cirque du Soleil most likely manage conflict?
Why do some people resist control? How can managers help overcome this resistance?One reason that individuals resist control is due to over control-the attempt by the organization to control too many
In what way is Jamie Dimon's approach to management pretty much what you'd expect of a top-level manager in the financial industry? In what ways is it different from what you'd expect?
Explain how Dimon has practiced each of the following levels of control at JP Morgan Chase: (a) financial, (b) structural, and (c) strategic. Then focus on operations control: What steps has Dimon
What aspects of Dimon's approach to control were important in steering JP Morgan Chase through the subprime crisis that crippled or toppled other financial institutions?
Sergio Marchionne's education and early training was in accounting. In what ways might this have helped him in turning around first Fiat and then Chrysler?
As planned, the Fiat 500 was launched in the U.S. market in 2014. Read recent reviews and sales data online and see if the car seems to be performing as well as projected. If not, what control
What automobile industry events in 2014 might lead to greater revenue and profit projections for Chrysler?
What is productivity? Identify various levels and forms of productivity.
Explain the "Orpheus Process" as a system of operations management. In what ways is it important to the orchestra's productivity, competitiveness, and overall organizational performance?
How would you explain "quality" in an orchestral performance? In what ways are the eight dimensions of quality in Table 15.2 useful in explaining the quality of a concert? In what ways are they not
Discuss the importance of quality in Orpheus's operations in terms of competition, productivity, and costs.
In what ways does the "Orpheus Process" reflect the basic elements of total quality management, particularly strategic commitment, employee involvement, and methods?
What early evidence of management practice can you describe?
1. Describe the findings of Project Oxygen using the functions approach, Mintzberg's roles approach, and the skills approach. 2. Are you surprised at what Google found out about "building a better
1. Keeping professionals excited about work that is routine and standardized and chaotic is a major challenge for Symantec's managers. How could they use technical, human, and conceptual skills to
Classrooms have cultures. Describe your class culture using the seven dimensions of organizational culture. Does the culture constrain your instructor? How?
1. Find a list of all 10 of Zappos corporate values. Pick two of the values and explain how you think those values would influence the way employees do their work.2. How did Zappos' corporate culture
1. Using Exhibit 2-2, what external components might be most important for managers in movie theater chains to know about? Why? 2. According to the case, what external trends do managers at the
1. What's your reaction to these events? Are you surprised that bribery is illegal? Why do you think bribery takes place? Why do you think it needs to be outlawed? 2. Research whether other countries
What are the major trends in the changing populations of the United States and the world?
1. How might population trends affect a professional services organization like PwC? What might it have to do to adapt to these trends? 2. What challenges might PwC face in adapting to a more diverse
Internet file sharing programs are popular among college students. These programs work by allowing non-organizational users to access any local network where desired files are located. Because these
1. How can TOMS balance being socially responsible and being focused on profits? 2. Would you describe TOMS approach as social obligation, social responsiveness, or social responsibility? Explain. 3.
1. In a general sense, what kinds of decisions are made in baseball? Would you characterize these decisions as structured or unstructured problems? Explain. What type(s) of decision-making condition
1. What's your reaction to this story? What does it illustrate about decision making? 2. How could the decision-making process have helped in both the response to the crisis situation and in
Organizations typically have limits to how much change they can absorb. As a manager, what signs would you look for that might suggest that your organization has exceeded its capacity to change?
1. What do you think of UA's approach to innovation? Would you expect to see this type of innovation in an athletic wear company? Explain. 2. What do you think UA's culture might be like in regards
Many companies have a goal of becoming more environmentally sustainable. One of the most important steps they can take is controlling paper waste. Choose a company-any type, any size. Imagine that
1. What role do you think goals would play in planning the change in direction for the company? List some goals you think might be important. (Make sure these goals have the characteristics of
1. How is strategic management illustrated by this case story? 2. How might SWOT analysis be helpful to Inditex executives? To Zara store managers? 3. What competitive advantage do you think Zara is
1. Using Porter's framework, describe Netflix's competitive strategy. Explain your choice. 2. What competitive advantage(s) do you think Netflix has? Have its resources, capabilities, or core
What might be some early warning signs of: (a) a new competitor coming into your market; (b) an employee work stoppage; or (c) a new technology that could change demand for your product?
Which is more critical to success in organizations continuous improvement or quality control? Support your position.
1. What type of control-feedforward, concurrent, or feedback-do you think would be most important in this situation? Explain your choice. 2. How might immediate corrective action have been used in
1. Describe and evaluate what Pfizer is doing with its PfizerWorks.2. What structural implications-good and bad-does this approach have? (Think in terms of the six organizational design elements.)3.
1. What do you think about using "volunteers" to do work that other people get paid to do? 2. If you were in Mark Studness's position, what would you be most concerned about in this arrangement? How
1. Do you think it's possible for an organization to deliberately create an "antihierarchy" to encourage employees to engage in acts of creative deviance? What steps might a company take to encourage
1. What does this case imply about the supply of and demand for employees and the implications for businesses? 2. What's the meaning behind the "search for the purple squirrel" in relation to
Compare groups and teams.
1. What challenges would there be to creating an effective team in an organization staffed by independent contractors? How could managers deal with these challenges? 2. Why do you think teamwork is
1. What type of team(s) do these employee teams appear to be? Explain. 2. As this story illustrated, sometimes it may take a long time for a team to reach its goal. As a manager, how would you
1. What is your impression of an "employee first" culture? Would this work in other organizations? Why or why not? What would it take to make it work? 2. How might an understanding of organizational
1. What topics of individual behavior do you see in this story? Explain. 2. What do you think about this pairing-up idea? Would you be comfortable with such an arrangement? Why or why not? 3. What
1. What do you think of this? Do you agree that e-mail can be unproductive in the workplace? 2. Were you surprised at the volume of e-mail an average employee receives daily? What are the challenges
1. What would it be like to work at Patagonia? What's your assessment of the company's work environment? 2. Using what you've learned from studying the various motivation theories, what does
1. Describe Ricardo Semler's leadership style. What do you think the advantages and drawbacks of his style might be? 2. What challenges might a radically "hands-off" leader face? How could those
What management skills do you think would be most important for Howard Schultz to have? Why? What skills do you think would be most important for a Starbucks store manager to have? Why?
Describe some of the specific and general environmental components that are likely to impact Starbucks.
How would you classify the uncertainty of the environment in which Starbucks operates? Explain.
What stakeholders do you think Starbucks might be most concerned with? Why? What issue(s) might each of these stakeholders want Starbucks to address?
Why do you think Howard Schultz is uncomfortable with the idea of legislative lobbying? Do you think his discomfort is appropriate? Why or why not?
How might the following management theories/ approaches be useful to Starbucks: scientific management, organizational behavior, quantitative approach, systems approach?
Choose three of the current trends and issues facing managers and explain how Starbucks might be impacted. What might be the implications for first-line managers? Middle managers? Top managers?
Give examples of how Howard Schultz might perform the interpersonal roles, the informational roles, and the decisional roles.
Look at Howard Schultz's philosophy of Starbucks. How will this affect the way the company is managed?
Go to the company's Web site (www.starbucks.com) and find the list of executives and their biographies. Pick one of those positions and describe what you think that job might involve. Try to envision
Do you think Howard Schultz views his role more from the omnipotent or from the symbolic perspective? Explain.
What has made Starbucks' culture what it is? How is that culture maintained?
What types of global economic and legal-political issues might Starbucks face as it does business globally?
Go to the company's Web site [www.starbucks.com] and find the latest corporate social responsibility report. Choose one of the key areas in the report (or your professor may assign one of these
What do you think of Starbucks' goal to recycle all 4 billion cups sold annually by 2015? What challenges does it face in meeting that goal?
Why is the concept of "empowering" employees important in doing business ethically?
Again, go to the company's Web site. Find the Standards of Business Conduct document. First, what's your impression of this document? Then, choose one topic from one of the main areas covered.
What do you think the company's use of the term partners instead of employees implies? What's your reaction to this? Do you think it matters what companies call their employees? (For instance,
You're responsible for developing a global cultural awareness program for Starbucks' executives who are leading the company's international expansion efforts. Describe what you think will be
Using information from the case and information you pull from Starbucks' Web site, what global attitude do you think Starbucks exhibits? Defend your choice.
Pick one of the countries mentioned as an important target for Starbucks. Make a bulleted list of economic, political-legal, and cultural characteristics of this country.
What workforce challenges might Starbucks face in global markets as far as its partners?
How does Starbucks manage diversity? What is Starbucks doing to manage diversity in each of the four areas: customers, suppliers, partners, and communities?
With more than 149,000 partners worldwide, what challenges would Starbucks face in making sure their diversity values are practiced and adhered to?
Starbucks defines diversity on its Web site in the form of an equation: Diversity = Inclusion + Equity + Accessibility. Explain what you think this means. What do you think of this definition of
What other workplace diversity initiatives discussed in Chapter 4 (besides employee resource groups) might be appropriate for an organization like Starbucks?
Starbucks has some pretty specific goals it wants to achieve (look ahead to Part 4 on p. 215 for these company goals). Given this, do you think managers would be more likely to make rational
Give examples of decisions that Starbucks managers might made under conditions of certainty. Under conditions of risk. Under conditions of uncertainty. What kind of decision maker does Howard Schultz
How might biases and errors affect the decision making done by Starbucks executives? By Starbucks store managers? By Starbucks partners?
How might design thinking be important to a company like Starbucks? Do you see any indication that Starbucks uses design thinking? Explain.
Howard Schultz is adamant about providing the best "Starbucks experience" to each and every customer. As a store manager, how would you keep your employees from experiencing high levels of stress
Would you classify Starbucks' environment as more calm waters or white-water rapids? Explain. How does the company manage change in this type of environment?
Using Exhibit 7-9, describe Starbucks' innovation environment.
Review the company's mission and guiding principles (at www.starbucks.com). Explain how these affect managerial decision making; how they affect change and innovation issues.

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