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business
general management

Questions and Answers of General Management

What are the four main areas of social responsibility? How has AEM Healthy Food addressed these areas?
What is social responsibility? To what extent can educational institutions foster social responsibility?
Identify some specific ethical or social responsibility issues that might be faced by small-business managers and employees in each of the following areas: environment, customers, employees, and
If you were your company’s director of human resources, how would you make your code of ethics a “living document?”
1. Summarize in your own words the major factors that can inhibit the progress toward greener practices on the part of businesses and consumers.2. Electric cars create far less pollution than cars
Discuss the factors of production as they apply to Tawse Winery.
How does Tawse’s decision to craft wines using a traditional technique affect its product? When discussing your answer, consider the competitive wine industry as a whole.
Are you in favour of promoted tweets? Debate Twitter’s decision to implement this model.
What are some of the problems that are encountered when we try to define the term “small business”?
Why are new ventures the main source of job creation and new product/service ideas?
Why might a corporation choose to remain private? Why might it choose to “go public”?
Do you think your business would be successful on the Internet? Why or why not?
Based on your analysis, how will Internet expansion affect your current business practices? What specific changes are you likely to make?
Do you think that operating a virtual storefront will be harder or easier than doing business in your local community? Explain your answer.
1. What characteristics did Salvatore Parasuco possess that made him successful as an entrepreneur?2. The visibility of Parasuco jeans is higher in other countries than in Canada. Why might this be
1. How is running a family business different from creating a business from scratch? What are the advantages? What are the disadvantages?2. It seems as though the Antinori family has found a way to
The decision to “go international” requires a high degree of analysis and examination of factors both internal and external to the business. Assess MWMC’s form of competitive advantage and
What are some potential barriers to this initiative?
What is the difference between a merger and an acquisition? A hostile takeover and a friendly takeover? A strategic alliance and a merger? How do these terms apply in the potash case?
Consider the following statement: The federal government of Canada should not intervene when foreign companies attempt to buy out Canadian companies. This type of action by government interferes with
What are the various factors that make a solution to the ocean pollution problem so difficult?
Aside from carelessness, what factors might lead a cruise line to illegally dump waste into the ocean? What factors might cause cargo ships to use low-grade fuel?
Make a list of all the major items in your bedroom. Identify the country in which each item was made. Give possible reasons why that nation might have a comparative advantage in producing this good.
Assume that you are the manager of a small firm seeking to enter the international arena. What information would you need about the market that you are thinking of entering?
Do you think that a firm that is operating internationally is better advised to adopt a single standard of ethical conduct, or adapt to local conditions? Under what kind of conditions might each
Explain how it is possible for a country to have a positive balance of trade and a negative balance of payments.
The EU includes most of the Western European countries, but some (such as Switzerland) have chosen not to join. Why might that be? What are the implications for countries that do not join?
What are the most promising steps that Lang can take to grow her business? What are the least promising?
Lang thinks that her trouble breaking into the U.S. retail market stems from the fact that her company is unknown. How would this circumstance affect the strategies suggested in Steps 1 and 2?
When Lang deals with Italian manufacturers, she is a young, attractive woman in a man’s world. Often, she must convince men that her purpose is business and nothing else. How should Lang handle
Do you think Lang’s relocation to Italy will pay off? Why or why not?
1. Can the same business model that has been so successful in Canada work in the U.S.?2. Tim Hortons has focused on hockey and Canadian symbols in Canada. What might replace hockey as an emphasis in
1. How does Bombardier’s development of the C Series aircraft highlight the challenges and opportunities of globalization?2. What role will government play in the success and failure of the C
Explain the difference between a “vision” and a “mission.”
Is Planet Bean Coffee’s use of the terms “vision” and “mission” consistent with the way the terms are used in this textbook? Explain.
What are the advantages associated with setting green goals? Are there disadvantages? Explain.
What difficulties might Rona encounter as it tries to reach the goal of having 25 percent of its total wood sales come from forests that are certified by the Forest Stewardship Council?
Which print media source (newspapers, magazines, or books) is more likely to benefit from the widespread adoption of e-readers? Why?
What are the various levels of strategy that exist in a business firm?
What corporate-level strategy is Bombardier pursuing? Explain your reasoning.
How are the four functions of management related to the five skills of management? Use examples to clarify your answer.
What is the relationship between Mintzberg’s roles of management and the more traditional functions of management? Use examples to clarify your answer.
In what kind of organization would the technical skills of top managers be more important than human relations or conceptual skills? Are there organizations where conceptual skills are not important?
What differences in corporate culture might you expect to find between a 100-year old Winnipeg manufacturing firm and a five-year old ecommerce firm in Ottawa?
Consider the various corporate-level strategies discussed in the text (concentration, growth, integration, diversification, investment reduction). What is the relationship between these various
Select any group of which you are a member (your company, your family, or a club or organization, for example). Explain how planning, organizing, directing, and controlling are practised in the group.
How do you think the power content of speech affects a manager’s ability to communicate? Evaluate some of the ways in which effects may differ among supervisors, peers, and subordinates.
In our age of computers and e-mail, why do you think that personal presentation continues to be important in management?
1. What is corporate culture? Compare and contrast the companies described in this case in terms of their corporate cultures.2. Can the CEO of a company really influence the culture of an
What are the four basic organizational structures? Which one is evident at Irving?
What corporate-level strategy has Irving used over the years?
Consider the following statement: A company can’t really emphasize standardization and decentralization at the same time because these terms are contradictory. Do you agree with the statement?
What are the advantages of “green” buildings? Are there any disadvantages? Explain.
Consider the following statement: It is very expensive to build eco-friendly buildings, so expenditures like these should generally not be made. Rather, companies should focus on upgrading their
Explain the significance of size as it relates to organizational structure. Describe the changes that are likely to occur as an organization grows.
Why do some managers have difficulties in delegating authority? Why do you think this problem may be more pronounced in small businesses?
Describe a hypothetical organizational structure for a small printing firm. Describe changes that might be necessary as the business grows. Discuss.
Compare and contrast the matrix and divisional approaches to organizational structure. How would you feel personally about working in a matrix organization in which you were assigned simultaneously
If a company has a formal organizational structure, why should managers pay attention to the informal organization?
The argument has been made that, compared to the functional structure, the divisional structure does a better job of training managers for top-level positions. Do you agree or disagree with this
Interview the manager of a local service business—a fast food restaurant. What types of tasks does this manager typically delegate? Is the appropriate authority also delegated in each case? What
Interview a manager and ask about the informal organization in his or her place of business. What advantages and disadvantages does the manger see with respect to the informal organization? What is
With the average computer programmer earning nearly $70,000, and with all competitive firms paying top dollar, why might organizational issues be critical in determining employee loyalty?
1. What are the key differences between the functional and divisional organizational structures? Which type is Kodak using?2. What corporate-level strategy did Kodak pursue in the 20th century? What
1. Why would a company decide split up into two (or more) companies? 2. In your own words, explain the dilemma that managers face when they are trying to decide between product and geographic
What are the advantages of working for an environmentally-friendly company? Are there any disadvantages? Explain.
Consider the following statement: “All this publicity about graduates looking for jobs at environmentally-friendly companies is overblown. Graduates want to look like they are marketable in a tough
Have you ever used a social media or online recruiting site to find a job? In your opinion, how effective are these tools?
Should recruiters be legally permitted to conduct background checks on candidates based on publicly available information on social media sites? Does this prospect worry you?
In your own words, explain the advantages and disadvantages of DB and DC pension plans.
Consider the following statement: Given low investment returns and increased life expectancy, a defined contribution plan is really the only type of pension that is financially feasible for
Why is a good employee-job match important? Who benefits more, the organization or the employees? Explain.
Why is formal training of workers so important to most employers? Why don’t employers simply let people learn about their jobs as they perform them?
How is it possible for unemployment to be high while at the same time companies are complaining that they are having trouble hiring people?
Why do you think more computer-related jobs than non-technical jobs are posted online? Do you think this situation will change?
1. There seem to be many advantages to behaviour-based interviewing. Are there disadvantages as well? Explain.2. Why is behaviour-based interviewing becoming so common?3. Consider the following
Consider the following statement: Canadian legislation is hurting the right to freedom of speech of its citizens with these types of rulings. Do you agree with the statement? Defend your answer.
Why did it take so many years for the union movement to mature in Canada?
The proportion of the Canadian workforce that is unionized has been constant for many years. Why hasn't the proportion increased or decreased?
Workers at the Canadian plants of Ford, General Motors, and Chrysler are represented by the Canadian Auto Workers. Why are automobile workers at Toyota and Honda—who are doing exactly the same kind
What are the implications for management of a closed shop, a union shop, and an agency shop?
What impact will intense global competition and low wage rates in some foreign countries have on the future viability of unions in Canada?
With your instructor playing the role of management and a student playing the role of a union organizer, role play the processes involved in trying to form a union.
Suppose that you are a manager in a non-unionized company. You have just heard a rumour that some of your workers are discussing forming a union. What would you do? Be specific.
Are the union members you spoke with satisfied or dissatisfied with their union’s efforts to achieve better working conditions, higher wages, and improved benefits?
What is the union’s role when layoffs occur?
1. Explain in your own words how the interdependent, global economy of the 21st century has caused major problems for unionized Canadian automobile manufacturers. Do non-union automobile
Why do you think the Netflix motivation scheme is not for everyone?
Consider the following statement: Trying to motivate employees by focusing on their needs is not a good idea because it is hard to find out just what employee needs are, and even if you find out,
Explain how each of the “big five” personality traits influence leadership effectiveness.
Compare and contrast the needs-based theories of Maslow and Herzberg with expectancy theory and equity theory.
How can participative management programs enhance employee satisfaction and motivation? Why do some employees not want to get involved in participative management?
What is the relationship between performance behaviours and organizational citizenship behaviours? Which are more important to an organization?
As a manager, under what sort of circumstances might you apply each of the theories of employee motivation discussed in this chapter? Which would be easiest to use? Which would be hardest? Why?
Interview a manager and ask whether the manager believes that leadership can be taught. What are the implications of the manager’s answer?
What is your group’s most important recommendation? Why do you think it is likely to succeed?
What steps would you take to improve the attitude and productivity of long-time employees who resist change?
1. Consider the following statement: The use of social media by employees is harmful to productivity because employees are distracted from their work and spend time on personal matters instead. Do
Discuss the concepts of production value, transformation and operations planning as they apply now, or may in the future, to the production of Gulak’s Uno. Could any of these factors be reasons why
Consult the sources listed for this boxed insert (found at the end of the book), and then develop a list of the advantages and disadvantages of each type of energy. Based on the list, which source of

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