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business
general management

Questions and Answers of General Management

How did the crew development manager, Emily Griffin, learn to plan? What lessons can you learn from her approach to help you be a more efficient and effective manager and planner?
What are the keys to success for Flight 001 in implementing their strategic plan (flight plan)?
What will it take for Flight 001 to achieve their goals for growth, expansion, and recognition as the travel authority throughout the World?
1. Does this scene show strategic, intermediate, or operational planning?2. How would you describe this situation in terms of the project life cycle?3. What types of uncertainty are these characters
What is meant by the concept, “strategic thinking”?
When and why should a company conduct a SWOT analysis?
Explain the process and approach the executives for Preserve® follow to determine who they will partner with?
Describe the impact partnerships have on synergy and a sustainable supply chain.
What are potential risks and rewards of using partners as part of the Preserve® brand’s overall strategy?
1. How is this film clip an example of strategic planning?2. This chapter discusses situational analysis and defines a SWOT analysis as “a search for strengths, weaknesses, opportunities, and
What factors may complicate the decision making process?
What are some of the keys to success for managers faced with a difficult decision that impacts their entire team?
What did city leaders do to gain buy-in and support for their decision to go green in the rebuilding process?
Critique the town of Greensburg’s approach to the 100 year decision.
Compare and contrast the decision from the perspective of current and former residents evaluating the positive and negatives presented.
Would you do anything different if you were the city administrator? If yes, explain what and why. If no, explain why not.
1. Does “The Bird Problem” present Kit and Ace with a programmed or nonprogrammed decision? What features of their decision problem led to your choice?2. Assess the degree of certainty or
How is feedback and communication used to improve team performance?
What do you think is the best approach to team formation?
What company values and elements of corporate culture impact evo’s approach to teamwork and team formation?
How is feedback and communication used to improve team performance? Discuss.
What is the next stage of growth for the creative team at evo?
1. What can you infer about this organization and its structure based on the conversation you witness in this video clip?2. Would you describe this as a mechanistic or organic organization? Explain
What are the most effective recruiting methods to attract top talent for an organization?
What is a contingent workforce?
What industries are more likely to hire contingent workers?
What challenges does Main Media Workshops face in hiring contingent faculty instructors?
What are their strategies to recruit the best talent and keep them coming back to teach year after year?
How do they insure consistencies and quality from one week to the next with new instructors coming in all the time?
What would you do differently to recruit and train contingent faculty for Main Media Workshops?
1. This chapter emphasized a strategic approach to human resource management. Detective Brice outlines a strategy in the opening of these scenes for the job he describes to Riley. What are the key
What are the pros and cons of each of these technologies when used for the purpose of business communication?
In comparison, what are the pros and cons to face to face group communication?
When would a face to face group meeting be a more effective medium for communicating with employees?
As a manager, what lessons can you learn from this video about preparing a contingency plan to manage communication following a crisis?
While text messaging proved to be very useful following the tornado, do you think it is an appropriate tool for business communication? Explain.
1. In what ways does this scene provide an example of the communication process? Draw examples from his speech to support your conclusions.2. Which of the five types of communication strategies does
Motivation is often a challenge in retail stores. What has Flight 001 done to ensure a happy and motivated workforce?
How does the values, attitudes and actions of the Flight 001 owners’ impact employee behavior?
In this chapter you learned about motivation through employee participation. Provide a few examples of how Flight 001 demonstrates a participative management approach?
1. The chapter states that managers try to motivate people by “administering rewards fairly, building trust and teamwork, and creating a stimulating work environment.” Which of these motivators
Why is there so much emphasis on group dynamics and teamwork in the workplace?
Trust has often been considered an essential ingredient for high functioning teams. As a team leader how can you build trust with your team members?
Several of the Numi Tea employees in this video mentioned passion as one of the essential characteristics for success. How would you describe passion in the workplace?
How does Numi Tea develop group cohesion to achieve their organizational goals?
What did you learn from Dannielle Oviedo, the Distribution Center Manager, about leading teams?
1. Based on your understanding of a group as described in this chapter, do Roscoe Jenkins and his brother Sheriff Otis Jenkins form a group in this film sequence? If so, what type of group are
What is the difference between a leader and a manager?
What is emotional intelligence and why is it important for leaders?
Provide a few individual examples – who revealed what aspects of emotional intelligence?
Why is Steve Hewitt’s leadership style well-suited to the rebuilding effort?
Describe Hewitt’s approach to empowerment and explain why he was successful in empowering his employees.
1. Which influence tactic or tactics does Daphne try to use to persuade Millie to go out with Jason, the man Daphne has chosen for her?2. Of the five types of power described in the chapter, which
Why is managing change an important topic to include in a Management textbook?
Why do most people resist change?
How was he successful in getting the owner to agree to sell Natural Gas Powered Vehicles?
What can other business owners and managers learn from Roger Scholfield about embracing change for competitive advantage?
Scholfield Honda has a vision for ongoing change that includes increasing the sales of Natural Gas Powered Vehicles. They face a few challenges that are beyond their direct control. What do you
1. Which of the four types of organizational change best describes Ray and Annie’s decision to build a baseball field on their farm? Explain your answer.2. In this scene, who are the agents of
Describe your impression of quality from a management perspective?
What does a product focused company seek to control with their total quality management initiatives?
What are the major control issues facing the Preserve® brand today as they expand their product line?
Which of the three types of control discussed at the beginning of this chapter are evident with Preserve®?
Although the executives at Preserve® are doing many things right in controlling their product development, there is room for improvement. How would you suggest they enhance their total quality
How has their commitment to quality and control given them a competitive edge in forming partnerships with customers and manufacturers?
1. What type or types of control did you witness in this scene? Give examples from the video clip.2. Typically on a first date, the partner who planned and organized the date (in this case, Rob)
What do you think of Facebook’s new revenue stream model? Will it work?
Most people find it easy to think of negative outcomes that occur because of high prices. Can you think of situations where high prices can lead to positive outcomes? Explain.
Consider the following statement: “The high prices of commodities like rare earth metals and palladium are not really a concern because we do not need metals to survive. But, the high price of food
Is one factor of production more important than the others? If so, which one? Why?
On various occasions, government provides financial incentives to business firms. For example, the Canadian government provided expert assistance to Bombardier Inc. with its Technology Transfer
In recent years, many countries have moved from planned economies to market economies. Why do you think this has occurred? Can you envision a situation that would cause a resurgence of planned
Familiarize yourself with a product or service that is sold under conditions of perfect competition. Explain why it is an example of perfect competition and identify the factors that make it so. Then
Government plays a variety of roles in the Canadian mixed economy. Consider each of the roles discussed in the text and state the criteria you would use to decide whether government involvement in
Pick a specific product that you use. Explain how the factors of production work together to make that product available.
For a product that is not discussed in Chapter 1, find an example where a surplus of a product led to decreased prices. Then find an example where a shortage led to increased prices. What eventually
Is it always in a company’s best interest to feature the lowest prices?
Eventually, what form of competition is likely to characterize the market for internet service?
1. After considering the arguments in support of peak oil theory and the arguments against it, draw a graph (with oil production on the vertical axis and time on the horizontal axis) which shows your
1. Which of the roles is government playing when it gives bailout money to businesses?2. Do you think that providing bailouts to businesses that are in trouble violates certain fundamental principles
Why do you think Canada lags behind other industrialized countries in R&D?
Review the section on new product development in Chapter 16. At what stage of the new product development process is the hydrogen fuel cell?
Which of the external environments have had the most effect on Glenora Distilleries?
Why is it important for managers to understand the environment in which their businesses operate?
It has been argued that inflation is both good and bad. How can this be? Explain. Are government efforts to control inflation well advised? Explain?
What are the benefits and risks of outsourcing? What, if anything, should be done about the problem of Canadian companies outsourcing jobs to foreign countries?
Explain how current economic indicators such as inflation and unemployment affect you personally. Explain how they will affect you as a manager.
At first glance, it might seem as though the goals of economic growth and stability are inconsistent with one another. How can you reconcile this apparent inconsistency?
What is the current climate regarding the regulation of business? How might it affect you if you were a manager today?
Assume that you are the owner of an internet pharmacy that sells prescription drugs to U.S. citizens. Analyze the factors in the external environment (economic, technological, political-legal, and
Select a technology product, such as Amazon’s Kindle e-reader, and research how the various environments of business (economic, technological, socio-cultural, global, political-legal, and general
How could Rona better prepare and handle negative weather patterns?
Are unfavourable natural weather patterns more dangerous for major retailers like Rona or small businesses? Provide at least one argument on each side before making a choice.
Is it possible for a manager to spend too much time trying to anticipate future events? Why or why not?
1. Identify the various environmental factors which influence Air Canada. Which of these are most important? Explain.2. How does the multi-year planning timeframe regarding the purchasing of aircraft
1. Based on your own observations in the marketplace, do you believe we are in an inflationary or deflationary period?2. Go to the Bank of Canada website and find the latest inflation figures. Based
What do you think of the measures that are being proposed under the SOPA legislation?
Why are misleading green claims made for so many products?
What are the pros and cons of having government actively involved in subsidizing the development of green products?
In your own words, state the pros and cons of paying whistle-blowers for the information they provide.

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