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business
general management

Questions and Answers of General Management

a. Could this patient-centric model work in the United States? Why or why not?b. If U.S. hospital systems adopt the same cost-benefit approach to new medical technology as the Indian hospitals, what
Research prominent business executives in the Web versions of business magazines and newspapers. Select two executives: one who has an autocratic leader style and one who has a democratic leadership
Research two companies in the same industry that appear to have different organizational cultures. Summarize those differences. Is one culture better than the other? What could they learn from each
In a recent survey, 90 percent of your managers classified themselves as transformational. When employees were surveyed about those managers, only 30 percent classified them as transformational.
Divide the class into groups of three or four students. Each team must select an organization that will need to change its culture if it is to thrive in the future. Develop a PowerPoint presentation
Discuss the following statement: “Leaders are born, not made.”
Explain what people mean when they use this statement: “Leaders lead by example.” Do you believe it? Explain your answer.
Explain the path-goal theory of leadership.
How is corporate culture originated and maintained?
List the five reasons that justify a large-scale cultural change.
a. Selecting 200 staffers at $9,000 per head is an expensive tab for a motivation event. What does Seagate hope to get for its investment?b. More than 2,000 employees applied to be included in the
a. What is Entergy’s mission?b. “People want more than a paycheck.” Explain this statement.c. CEO Wayne Leonard “believes the best motivation is appreciation.” How does Entergy’s approach
a. Why would the topic of health care feature prominently in any conversation about employee motivation?b. Does the issue of patient care make low employee morale more important for health care
Utilizing the search phrase “motivation in the workplace,” find a selection of quotes and inspirational stories that could be used to support a planned employee recognition week at a company of
Visit the website for Outward Bound New Zealand at www.outwardbound.co.nz. a. What is the “Navigator Leadership Development Programme”? b. What kind of outcomes can you expect from the navigator
Maslow’s hierarchy of needs is based on the assumption that lower-level needs must be satisfied before higher-level needs can impact behavior. Maslow also believed that these needs were inherent
In contrast to Maslow’s hierarchy of needs, McClelland proposed that different needs could coexist simultaneously and affect employee behavior based on individual situations.
Herzberg’s research was the first to propose the concept that addressing employee dissatisfaction would not automatically lead to increased employee satisfaction. Tackling the maintenance factors
If you accept that a happy worker is a productive worker, your challenge as a manager is really just beginning, because what makes that worker “happy” is a combination of needs and desires that
Explain the motivation sequence.
Discuss the satisfaction-performance controversy.
From a managerial standpoint, what are the real benefits of having satisfied employees?
What elements would have to be present for you to be completely satisfied with your job?
a. How is Bob Iger’s approach to managerial control different from Michael Eisner’s?b. Iger had the chance to start with a new leadership team, but he chose to keep Eisner’s team almost intact.
a. Why are many companies afraid of terminating unproductive employees? b. Why do supervisors bear much of the blame when HR says someone can't be shown the door? c. Can managers really fire
a. Given that this is the second delay for Johnson & Johnson in these drug trials, what does this say about its management controls? b. Of the four “areas of alleged deficiency,” which one
In highly centralized organizations, control resides within the upper levels of management. This can lead to micromanagement and slow down the decision-making process. If managers and team leaders
Preliminary control can be seen to be a preemptive or proactive action on the part of the management team. Putting measures in place in anticipation of a problem may seem pessimistic, but it’s
Concurrent control is a “real-time” practice. Using procedures and mechanisms to manage events as they are unfolding offers greater responsiveness and the opportunity to minimize risk and/or
Effective performance appraisal requires active participation from both the manager and the employee. The manager must be fully prepared with documented examples of positive behavior and any areas
a. What fact orsled to Toyota’s leadership position in auto mobile quality? b. What was the purpose of CCC21? c. What evidence does the case present of Toyota’s managerial arrogance? d. What
a. How is Danaher able to generate such large profits on “such a mundane and sprawling portfolio of sleepy, under loved industrial businesses”? b. What is lean manufacturing? c. Do you think that
a. Visit the IHI website at www.ihi.org, and summarize a success story from “The Five Million Lives Campaign.” b. Why should the involvement of boards of directors be considered a critical
Visit the website for the Malcolm Baldrige National Quality Award (MBNQA) at www.quality.nist.gov, and answer the following questions: a. How did the MBNQA come into existence? b. Why would
Visit the website for the International Organization of Standardization at www.iso.org.Under the “ISO Standards” link, locate the “Management Standards” for ISO 9000 and ISO 14000, and review
Operating costs are forecast as part of the budget process. Effective management requires identification of variances from those budgeted costs as quickly as possible so that corrective action can be
Quality is a relative term that means different things to different people. However, for an organization to build in quality to a production or service process, an agreed quality standard must be
Six Sigma received broader acceptance outside of Motorola with the development of professional certification based on the martial arts’ colored belt sequence, starting with a white belt and rising
JIT can have a significant financial impact on an organization. Smaller deliveries of raw materials or subassemblies on an as-needed basis can save an organization from having to keep millions of
Divide the class into two groups (A and B), and then organize each group into team so f three to four students. Group A, take five minutes to list 10 things that your university or college could do
Explain the difference between fixed and variable over head expenses.
Compare and contrast the six common dimensions of design quality. Provide an example of each dimension.
If quality means different things to different people, how can you measure it?
Define Six Sigma and lean manufacturing. How are the yrelated?
a. Why are companies “finding improprieties very expensive”? b. What is the mission of ECOA? c. What kind of stature should an ethics officer hold within an organization? d. Research and
a. Why is up-cycling seen as an improvement over recycling? b. Doesn’t up-cycling just let manufacturers off the hook? They can continue to produce non-recyclable materials and let companies like
a. As a pharmaceutical sales manager, how would you justify off-label promotion of one of your medicines to your sales reps? b. With such multibillion dollar settlements becoming frequent in the
Locate the website for the Ethics Resource Center (ERC). Does the center offer any training programs in ethics? If so, what types of programs are available? Does the site offer links to other ethical
Why should it be the manager’s responsibility to oversee compliance to legislation? Isn’t it better to delegate that responsibility to the people in each department?
Think about your organization (or one you have worked for in the past). Does it have a code of ethics? Do you think a code of ethics would help you make the right business decision if you needed to
Are there business advantages to being socially responsible? Or is it just a public relations exercise to keep stakeholders happy?
Divide the class into groups (a maximum of six), and have each group select one of the following situations. Decide how you would respond. Be prepared to justify your position in a class discussion
Divide the class into groups of three or four students. Each group selects an organization — one that a group member works for or has worked for in the past. In 15 minutes, develop an ethics
Critics of Sarbanes-Oxley argue that it penalized smaller businesses without bringing about any real change for large corporations. Do you agree or disagree? Why?
a. Why were Case and Levin facing a make-or-buy decision? b. Who stood to gain the most from the deal — AOL or Time Warner? Explain your answer. c. If AOL were really purchasing Time Warner, why
a. Why do you think Pepsi didn’t choose the Super Bowl to launch such a fundamentally different campaign? b. Does the fact that a sister division of PepsiCo (Doritos) will continue its traditional
a. In what ways would the needs of a mature workforce differ from those of younger employees? Provide three examples. b. What can an organization do to emphasize the importance of employee
Research the customer support function of an online vendor you use regularly.
High frequency and high touch: In recognition of the growing prominence of social networking, many companies are incorporating frequent and targeted messages to customers and prospects as part of
How has technology affected the work you perform in your job?
Think of the company you work for (or one you have worked for in the past). Are there any examples of virtual management in current operating practices? If so, what are they? If not, where could the
As a young leader, how would you manage a workforce where the average age was much higher than yours?
If change is such a constant force in business, why do so many change initiatives fail so spectacularly?
What are the challenges involved in running a virtual business?
What are the advantages and disadvantages of operating an exclusively e-commerce business (one that has no retail locations)?
Given a choice between young employees and more mature employees, which group would be easier to manage? Explain your answer.
How do entrepreneurs and administrators differ?
As a small business, how does Preserve achieve both efficiency and effectiveness?
Of the five overarching changes mentioned in this chapter, choose one and discuss how Preserve is adapting to this change to gain a competitive advantage?
What is unique about Preserve’s work environment and employee values that allow them to collaborate, innovate, and make decisions quickly?
1. Which of Wilson’s management skills discussed in this chapter does Mark Steckle possess? Which does he lack?2. The sequence shows three people who represent different hierarchical levels in the
Describe quality management ideas and practices suggested by quality advocates Deming, Ishikawa, Juran, and Feigenbaum (discussed in this chapter in the Quality Advocates section)?
What responsibility should a company have to their employees’ quality of life and working conditions? Provide specific examples to support your answer.
For each of the quality advocates referenced in question one, identify a quality idea\perspective and discuss a corresponding practice in place today at Gold + Williams.
How does the work environment at Gold + Williams impact quality and success?
From an employee recruitment and retention perspective, what benefits, policies, and management practices provide Gold + Williams with a competitive advantage? Explain why.
1. Apply Fayol’s principles of management to this scene. Which ones appear in the scene? Give examples from the scene of what you see. 2. Compare the Theory X and Theory Y assumptions to this
Why is it important for managers to understand business cycles and the global economy?
What impact does the global economy have on companies and their labor force?
How does a borderless marketplace (economic globalization) affect you personally?
Although only about 5% of evo’s sales are shipped outside the U.S., the international component of their business impacts its management team. If you were the manager of evo’s customer service
How has technology helped evo grow and what challenges has it created?
What do you think Bryce Phillip meant when he said, “Everything we are doing is connected globally?”
Is the statement above true for all U.S. based companies or just company’s like evo? Explain why or why not.
1. Of the various types of environments that managers may be involved in, which is most prominent in this video?2. Discuss how the Bonnie character is representative of women in the workplace.3. At
How would you describe culture and cultural differences?
Why is it important for managers to compare and study how organizational behavior and management practices differ across cultures?
What competencies and skills does a manager need to have to work effectively across cultures?
In The Changing Workplace chapter opener, we describe myths and realities about China. Choose one of these and discuss how you think it is relevant to the management team at Numi Tea.
How does Numi Tea maintain their commitment to profit and people while respecting cultural differences?
How has technology had a positive impact on Numi Tea’s management practices?
1. While watching this scene, pretend you have arrived in Tokyo and you are experiencing what you are seeing. Do you understand everything you see?2. Is Charlotte bewildered by her experiences? Is
Choose a company that you are familiar with that demonstrates social responsibility. Describe their corporate policies and practices that illustrate their commitment to CSR.
How have the town of Greensburg and the formation of the Greensburg GreenTown organization demonstrated social responsibility?
Who was the champion for change and the green initiative? How were they successful in getting buy-in and support from residents, business owners, and government officials?
What legacy programs have been created, as a result of this initial green movement in Greensburg, that will provide sustainability for the future?
As a manager, how can you incorporate the lessons learned from the town of Greensburg to implement more corporate social responsibility at your work?
1. Does William Hundert describe a specific type of life that one should lead? If so, what are its elements?2. Does Sedgewick Bell lead that type of life? Is he committed to any specific view or
Why is it important for managers to spend time planning?
How has Flight 001 demonstrated the concept that strategic plans are not just written every five years and left on a shelf, rather they are living documents that require monitoring and adjustments?

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