Question: 1. How did Andersen use effective operations management in its first 10 years? 2. Although Andersen may not have instituted a kaizen program, identify some

1. How did Andersen use effective operations management in its first 10 years?
2. Although Andersen may not have instituted a kaizen program, identify some examples of quality management techniques the company has used over the years.
3. What quality management principles can you see at work in the timeline?

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