1. How does Amazon.com illustrate the sources of service sector growth? Comment on information technology, Internet as...

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1. How does Amazon.com illustrate the sources of service sector growth? Comment on information technology, Internet as an enabler, innovation, and changing demographics.

2. What generic approaches(s) to service design does Amazon.com illustrate and what competitive advantages does this design offer?

3. Is Amazon.com a model for the future of retailing?

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Related Book For  answer-question

Service Management Operations Strategy Information Technology

ISBN: 978-0077841201

8th edition

Authors: James Fitzsimmons, Mona Fitzsimmons, Sanjeev Bordoloi

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