1. How does Amazon.com illustrate the sources of service sector growth? Comment on information technology, Internet as...
Question:
1. How does Amazon.com illustrate the sources of service sector growth? Comment on information technology, Internet as an enabler, innovation, and changing demographics.
2. What generic approaches(s) to service design does Amazon.com illustrate and what competitive advantages does this design offer?
3. Is Amazon.com a model for the future of retailing?
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1 Amazoncom has taken the business world by storm Jeff Bezos set out with lofty goals and has taken every conceivable step to achieve them Amazoncom identified a market that was perfect for the virtua...View the full answer
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Hemstone Ouma
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Related Book For 
Service Management Operations Strategy Information Technology
ISBN: 978-0077841201
8th edition
Authors: James Fitzsimmons, Mona Fitzsimmons, Sanjeev Bordoloi
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