1. What aspects (principles, practices, and so on) of high-performance work systems are represented at Iams?
2. If you were a consultant to this company, what recommendations would you make to enhance the system?
3. Does anything concern you about what Iams is doing? Why or why not?

Iams Pet Food Company holds quarterly communication meetings with its employees at all of its eleven major facilities worldwide and has been doing so since 1985— even after being acquired by Procter & Gamble in 2000. Several members of the leadership team, including the owner and the president, have attended every one of these meetings. This method of communication helped pump the company’s growth. In 1985, Iams had about $50 million in sales, with a couple of hundred employees in three major locations. At the end of 2004, its sales were over $1.6 billion, and the company had thousands of employees worldwide.