Management Now skills for 21st century management 2nd edition Dr. Andrew Ghillyer - Solutions

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Numerous political tactics are used by corporate executives. List and describe 3 tactics you would be prepared to use and 3 you would not use.
You are a project manager in a large enterprise and have detected considerable political activity. Can you suggest any antidotes (besides resigning)?
A positive view of politics is to ‘use influence as an exchange’. Describe 5 influence ‘currencies’ and give an example of how as an IT project manager you could use each one. Explain the Fisher and Ury 4 step approach for negotiating with difficult stakeholders. When this approach fails,
The Standish Group published their Extreme Chaos report and quoted a high rate of IT project failure. How did they define failure? Do you agree with their definition? Is on budget a reliable metric given the tendency of IT Managers to overstate budgets? Does an experienced PM increase project
It can be said that complex IS projects commonly fail because organizations not only fail to learn, but also learn to fail. Explain how this happens. What should an organization do to avoid this problem?
Consider an enterprise strategic plan. Should they seek to use IT to obtain a competitive advantage? Consider the views of Nicholas Carr, the response from Michael Schrage and the research of Bhatt and Grover.
a. Assembly lines are commonly found in the automotive industry. Provide examples of two other industries that use the same manufacturing process.b. What kind of face time does your boss expect at your current job (or a job you have held in the past)?c. Have you ever felt pressure to put in more
a. Why would the use of “exact statistical analysis” reduce creativity?b. Is it appropriate to expect a researcher to document the potential commercial application and market size of every breakthrough? c. Would 3M’s Post-it Note have ever been created under a Six Sigma management process?
a. Describe the traditional model of patient care in health care b. Why would doctors be resistant to a switch to digital medical records? c. Should hard data be enough to change doctors’ minds? Why or why not? d. As a new hospital administrator, how would you initiate the discussion of greater
Visit the website for the American Management Association (www.amanet.org). Find a course on supervisory skills, and summarize the content of that course: What does the training include? What will it do for the skills of the course participants?
Visit the website of the National Academies (comprised of four organizations: the National Academy of Sciences, the National Academy of Engineering, the Institute of Medicine and the National Research Council) at www.nationalacademies.org.A. Describe the history of the National Academy of Sciences
Suppose you have been assigned the simple task of stuffing 1,000 two-page flyers (8½″ × 11″) into a normal-size envelope (4″ × 9½″). The envelopes come in boxes of 250, and the flyer pages are in stacks of 1,000 each. The flyers must first be stapled together, folded, and then placed
Divide into two groups, one taking the Theory X perspective and one taking the Theory Y perspective, and prepare a response to the following scenario: (available in the text).
Management has often been described as a universal process, meaning that basic management skills are transferable and applicable to almost any work environment. Do you believe that a good manager in an insurance company could be equally as effective in a restaurant? Explain your reasoning.
Do you think management can be learned through books and study or only through experience?
Consider your own personality, skills and work experience. What makes you (or will make you) a good manager?
What are the benefits of understanding how management theory and practice has changed over the past 100 years? How could you use this information as a manager?
What do you see as the most challenging part of being a manager? Explain your reasoning
1. Summarize the work styles of the three key players here, and show how the differences contributed to the apparent communication breakdown.2. What could David Walker have done differently to prevent this from happening?3. Is there room for a compromise solution here? Why or why not?4. What should
1. Why would Fairview want employees to “take a greater role in assessing and using their benefits”? 2. How important was the initial workplace assessment to the success of the communication campaign? What do you think would have happened if it had skipped that step of the process? 3. Which
1. How is communication “across divisions and silos” different from communication “up and down the hierarchy”? 2. Define the term boundaryless corporation. You may want to do some research on Jack Welch and General Electric here. 3. If human networks “speed knowledge laterally through
a. What is the stated purpose of the organizational communication division? b. Follow the resources link, and explain what a “community of practice” is. c. Provide an example of a community of practice in a business environment. d. How would a business manager make use of the resources offered
a. What is Toastmasters International, and how did it start? b. What are the vision and mission of Toastmasters International? c. Read the “Top 10 Tips for Public Speaking,” and select the three tips that you found most useful. d. Would you ever consider joining the Toastmasters program? Why or
Why are communication skills so critical to a manager’s success?
Stop and consider your body language right now—your posture and your facial expression. What non-verbal messages are you sending?
Examine your work e-mails from the last month. How many of them were truly effective in contributing to your productivity in your job?
Does your company have a blog on its website? How about a Facebook page? Do you use Twitter? If these tools form a part of your company’s communication strategy, research and document how each one contributes to your overall strategic plan. If your company doesn’t use any of these tools, write
1. How distorted was the final version of the phrase when compared to the original? 2. What would the likely consequences be if this were an important business communication? 3. How can you prevent this kind of communication from happening at work?
Provide four reasons why effective communication is an important management skill.
a. Why would a new “outside” perspective help Andrea Jung manage the turnaround of Avon? b. Is it always better for managers to make decisions based on fact rather than intuition? c. What are the potential advantages for an organization becoming more data-centric? d. Do you think that Andrea
a. Why would insularity prove fatal to General Motors? b. Alfred Sloan believed that “the job of a professional manager is not to like people.” How should that perspective affect how decisions are made in an organization? c. Why would “a dearth of open debate among top managers” be so
a. Summarize the arguments for and against the use of a clinical decision support system.b. How should the use of a CDSS be presented to a patient?c. Who do you think should be held responsible if a diagnosis using a CDSS resulted in patient harm?
Using multiple sources, research the Centers for Disease Control (CDC) response to the swine flu or H1N1 flu virus. From a management perspective, answer the following questions: 1. Did the CDC have a plan in place for an event such as this? 2. Should a business have a plan for an event such as
Consider your current job or a job you held in the past. How often does your company plan? How are those plans communicated to employees? How often do you track performance against that plan?
How often do you receive a performance appraisal in your job? Does that appraisal include performance objectives from the previous appraisal? Do you agree on future performance objectives? If you don’t, what do you think the reaction would be if you suggested it?
Have you ever made a decision based purely on “gut instinct”? What prompted you to make that decision? What was the outcome? Did you tell your boss that it was a gut instinct decision? If not, why not? Do you think you put the company at risk by acting in that manner?
Why is it necessary to plan? How is planning conducted?
Describe the differences between objectives, policies, procedures and rules.
What criticisms can be made concerning the optimizing approach to decision making?
Should a manager make planning decisions on the basis of gut instinct? Why or why not?
What is your company’s strategy? How is it kept current?
Consider your current job or a job you held in the past. What is the company’s mission statement? How easy is it to find? Does it reflect the business that you are in, or is it a generic statement?
If strategic planning is an activity that originates from senior management, why should a front-line or middle manager be concerned with strategic planning?
Which should come first, the objectives or the strategy? Why?
Under what circumstances would a company have a defensive strategy?
What is the difference between actively affecting rather than passively accepting the future?
a. What factors led to Sony’s current financial issues? b. Why is Howard K. Stringer’s appointment as chairman of Sony Corporation significant? c. Why is outsourcing seen as a critical component of Sony’s revival? d. Do you think Stringer’s strategy will work? Why or why not?
a. How would you describe the culture of Siemens before Kleinfeld’s appointment as CEO? b. Kleinfeld’s leadership style was criticized as being “brash” and “American.” Is that a fair assessment? Why or why not? c. Do you think the decision to “clean house” in the Siemens’
a. Why should a country be concerned about getting old before it gets rich?b. What is a dependency ratio, and why is it significant?c. Why wouldn’t the one-child policy provide a workable solution for India?d. How can companies prepare for a shrinking workforce?
Free trade agreements, such as the North American Free Trade Agreement and the General Agreement on Tariffs and Trade (GATT), may reduce trade restrictions within a designated region, as well as allow increased sales and lower-priced goods. However, much criticism has also been voiced by consumer,
Document the purpose of either Alliance for Democracy or the Fair Trade Network. Review the website of Transparency International (TI) at www.transparency.org, and answer the following questions: a. When was TI founded, and what does the organization do? b. How does TI define corruption? c. Explain
Under the law of comparative advantage, just because a company can produce a certain good doesn’t mean that it should. Companies should focus on producing goods that reflect the most efficient use of the resources available to them.
Trade embargoes are politically driven. The Cuban embargo originated during the Cold War as a result of Fidel Castro’s willingness to work with the communist Soviet Union. Over time, the emphasis of that embargo has changed. In 1992, the law prohibiting trade with Cuba was renamed the Cuban
Maintaining a global standard of ethical business practices is much easier said than done. The norms of ethical behavior continue to vary widely around the world. Practices such as bribes and “finder’s fees” are common in some countries, even though they are considered illegal under the
As part of its long-term growth plan, your organization is contemplating global expansion. Divide into teams of two or three, and research the business culture of a country of your choice. Pay particular attention to its economy, political system, language, cultural issues, religious practices and
Why should a U.S.-based manager be concerned with globalization?
Research an example of an ad valorem tariff, and defend the reason for its implementation.
“The expectations of shareholders for continued growth make the risks of doing business in politically unstable countries a necessary cost of operating effectively.” Do you agree with this statement? Why or why not?
Under what conditions would the Cuban embargo be removed? Who stands to benefit from such a decision?
You are offered a promotion with the choice of a three-year posting to an overseas division of your company or a U.S.-based position with 50 percent international travel. Which position would you take and why?
a. Why would Cisco be referred to as “the gatekeeper of the Internet”? b. What is the significance of networking gear becoming “a commodity”? c. How does Cisco define a “market adjacency”? d. Why would a collaborative managerial model cause such a large departure of Cisco’s leadership?
a. Why are these new collaboration tools “good for innovation and growth”? b. What are the potential benefits of “unleashing the power of human capital”? c. Is there a downside to so much openness and self-organization? d. Would blogs, wikis and Twitter work at your company? Why or why not?
a. Which data were utilized to justify the creation of these rapid response teams? b. Which data were offered as evidence to question the value of the rapid response teams? c. Are there other factors that should be considered when making this decision? Or is the data-driven approach appropriate? d.
Visit the website of the Telework Coalition at www.telcoa.org. What is the mission and vision of TelCoa?
Search the Web for a generic template that would guide your organization in the development of a policy for the delegation of authority.1. What types of templates are out there?2. To which industries do most of these templates apply?3. How applicable are they to general management policies?
How is your company organized? Would you say there is evidence of synergism? Why?
In the position you hold in your company, what are you responsible for? How much power and authority do you have to meet that responsibility?
A span of five or six subordinates is a rule of thumb at best. How many people report directly to you? How many people, including you, report directly to your manager?
Discuss two approaches to viewing the sources of authority.
Which is more valuable to a national organization with regional offices — flexibility to respond to local market issues or standardized controls based at headquarters? Why?
As a manager, would you prefer a relatively large (more than seven subordinates) or small (seven or fewer subordinates) span of management? Why? What are the implications of your choice?
When would it be appropriate to “shortcut” the chain of command when seeking approval for a decision?
a. In what ways do employees, customers and shareholders benefit from the flexible work environment at Alpine Access?b. Some corporate executives worry that home-based customer service agents will have too many distractions and too little supervision. Are those valid concerns? Why or why not?c.
a. If the dealer network was indeed a relic from five decades ago, why wait until now to fix it? b. What is meant by the statement that “the car business is now a commodity business”?c. How will these actions affect relations with the surviving dealerships?d. Could this restructuring have been
a. What is the argument against a single provider system?b. Is health care reform just a business management problem?c. Assuming a hospital system is convinced of the cost savings of an HIT software package, how would you propose that it implements the technology?d. Why would the subject of health
You plan to start a consulting company that will meet the criteria of a truly virtual organization. You plan to avoid hiring any employees and to work exclusively with independent contractors around the globe on a project basis. Everyone, including you, will work out of home offices. Use Internet
Lines on an organization chart can be solid, to reflect a direct reporting relationship, or dotted, to reflect an indirect reporting relationship to another manager. For example, in the human resource department of a regionally structured organization, you might report directly to your office or
The cost advantage of outsourcing organizational functions to overseas vendors — referred to as offshoring — is achieved by leveraging the available technology (satellites and thousands of miles of fiber-optic cable strung across the world’s oceans) combined with lower labor costs in the
An organization’s board of directors carries the responsibility of corporate governance — that is, oversight on the leadership team to ensure that the interests of the organization’s stakeholders (investors, customers, employees and vendor partners) are represented in all business decisions.
Divide the class into two or three teams. Each team should select a company whose product is being sold in a highly competitive marketplace. On the assumption that the product has not been selling well against its competition, despite clear design and functionality advantages, it has been decided
How does technology affect the structure of an organization?
What factors might prompt an organization to reverse a decision to outsource a business task?
What are the advantages and disadvantages of a line and staff structure?
How would an organization make the transition to a virtual structure?
a. What evidence of groupthink at NASA is offered in this article? b. Why would managers be unwilling to listen to engineers? c. Explain the phrase “adherence to political pressure.” d. What lessons should NASA managers seek to learn from these two tragic events?
a. Why would Best Buy and Gap Outlet consider such a radical employment policy? b. What are the potential benefits and drawbacks of a ROWE program? c. Consider your current job (or one you have held in the past). Would this kind of program work there? Why or why not? d. Do you think such employment
a. If telecommuting equates to hard real estate cost savings, why don’t all companies do it? b. Do you think companies would be as supportive if there weren’t a real estate cost savings? Why or why not? c. What problems does a home-based workforce present for a manager? d. Assume that your job
Research the term skills inventory on the Web. Identify tools, templates and/or vendor organizations that could be utilized to help your organization implement a comprehensive employee skills assessment as part of an overall strategic HR plan.
Your company is moving to a new state to take advantage of growth opportunities and attractive tax incentives. You have been asked to work with HR to research the advantages and disadvantages of offering employee relocation packages. You must determine which options are available to offer to key
The halo effect can come into play for lots of reasons: a pleasant personality, a shared work history (i.e., you both worked for the same company in the past) or a shared network of business colleagues. When there is an urgent need to fill the position, other factors can start to come into play: a
The concept of groupthink represents a negative outcome from a highly insular culture. It may begin with a perceived peer pressure, with no one wanting to speak out against the group, and descend as far as a perceived infallibility, with a track record of success prompting the group to think that
The less time that a manager devotes to staffing a team and preparing its members to complete the project to which they are assigned, the more time gets used up in the forming and storming phases of development. The performing phase is the most productive stage of a team project, but without
The recruitment process should not be initiated with an employee resignation or termination. An effective company should always be looking for strong candidates, both internally and externally. A comprehensive training and development program, combined with a detailed succession plan, should help
a. Which criteria did you use for ranking the employees?b. What implications does your ranking have in the area of affirmative action?c. How hard was it to reach a consensus as a group in this exercise?d. How would you feel if you were ranked in your organization in the same manner?
Divide into groups of four. Divide the four phases of team development — forming, storming, norming, and performing—between the group. Decide on a project for the team to work on. Based on that project, develop a plan to minimize the amount of productive time lost in the first three phases so
Which is better, a structured interview or an unstructured one? Why?
Outline the conditions under which individual members of a group tend to conform to group norms.
Discuss the advantages and disadvantages of virtual teams.
a. Having just purchased Countrywide Mortgage, why would Bank of America want to take on another large acquisition at a time of such financial turmoil?b. Why was an all-share deal rather than an all-cash deal for Merrill Lynch better for Bank of America?c. Did Ken Lewis look out for the best
a. CEO Jim Goodnight is adamant that remaining privately held rather than going public gives SAS a strategic advantage. In what way? b. SAS’s employee costs are obviously at the top end of the range for technology companies based on such an impressive benefits package. How can the company justify

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