Consider your favorite fast food restaurant. The next time you are there, pay special attention to how
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Consider your favorite fast food restaurant. The next time you are there, pay special attention to how the food preparation and delivery process works. Develop a flowchart of the process like that in Exhibit 11.1. Try to include as much detail as is needed to explain the process, remembering to differentiate between your activities as a customer and those of the serviceprocess.
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Related Book For
Operations and Supply Chain Management
ISBN: 978-0078024023
14th edition
Authors: F. Robert Jacobs, Richard Chase
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