How can we design for self-recovery when self-service failures occur?
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Selfservice devices such as ATMs or gasoline pumps could be designed with a way to communicate with ...View the full answer
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Related Book For
Service Management Operations Strategy Information Technology
ISBN: 978-0077841201
8th edition
Authors: James Fitzsimmons, Mona Fitzsimmons, Sanjeev Bordoloi
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